IT Technical Support Specialist

The IT Technical Support Specialist will provide hands-on technical assistance to end users while supporting our expanding network infrastructure. This role involves maintaining and troubleshooting Windows 10/11 systems, configuring workstations and laptops, onboarding new employees, and ensuring the smooth operation of desktop applications, network printers, and cabling. The ideal candidate will demonstrate strong problem-solving abilities, excellent customer service skills, and the capability to work independently. Some in-state travel is required. Essential Functions and Responsibilities

• Provide desktop OS system support for Windows 10/11
• Preconfigure end user laptops and workstations
• Onboard new employees
• Support desktop applications
• Install/troubleshoot network printers
• Network cable troubleshooting skills
• Interact with vendor technical support
• Good customer relationship skills
• Must be self-motivated and capable of working independently
• Some in-state travel required
• Maintain regular, reliable and punctual attendance at the worksite for the duration of scheduled shifts, including mandatory overtime
• Understand and comply with all company policies, procedures, rules and standards
• Maintain professional, cooperative, respectful and ethical conduct when interacting with coworkers, customers, vendors and the public
• Meet established productivity, quality, accuracy and performance standards while completing assigned work in a timely manner
• Effectively and consistently support the company mission, vision and values
• Responsible for all other duties, procedures and instructions as required by the job function, or as assigned, to meet organizational needs, This position primarily operates in a professional office setting. This role may occasionally travel for business purposes.
• Physical Requirements:
• Regularly required to sit, stand, walk, talk and hear
• Must be able to lift and carry up to 20 pounds occasionally
• Ability to operate office equipment
• Work Schedule:
• The standard work schedule is Monday through Friday, 8:00 a.m.-5:00 p.m. with occasional evening or weekend work as needed to meet deadlines or attend events
• Work schedules may vary based on position/department
• Travel: up to 10%

This job description is not an exhaustive list of all responsibilities, duties, and skills required of personnel in this position and may be subject to change as necessary.

• Degree or certifications or experience shall be considered
• 3-5 years’ experience as a technical support specialist

Skills and Abilities

• Microsoft Active Directory
• DNS/DHCP
• VmWare vSphere
• Omnissa Horizon
• Microsoft M365 suite
• Microsoft Administration Portal
• Ninja RMM
• Barracuda ESS
• Cisco Meraki

Tuition reimbursement, Pet insurance, Paid parental leave, AD&D insurance, Parental leave, 401(k), Paid time off, Vision insurance Full-time Overtime, Weekends as needed, Evenings as needed, Monday to Friday 3060 South Industrial Drive NW, Walker, MI 49544

At Speedrack, you’re not just an employee - you’re an owner. Since 2023, we’ve been 100% employee-owned, which means everyone here has a real stake in our success. Fewer than 1 in 200 American companies can say the same. Ownership matters. It drives collaboration, innovation and pride in everything we do. When you join Speedrack, you join a team that’s invested in each other and in the future we’re building together. We also believe in giving back. Through our Speedrack Serves initiative, employee owners strengthen the communities where we live and work. Every team member is encouraged to participate, with up to 16 hours of paid volunteer time each year for company-sponsored volunteering. We know the value of balance. From team-building events to training opportunities to company-wide celebrations, we create opportunities to connect, recharge, and have fun together. Our culture blends hard work with teamwork, collaboration with innovation, and purpose with pride. At Speedrack, you’ll find more than a job - you’ll find ownership, community, and a team that works hard and plays hard together.