Parts Inventory Collaboration (PIC) Support Lead Organization

As a Parts Inventory Collaboration (PIC) Support Lead, you will be responsible for partnering with Caterpillar dealers to develop and execute inventory strategies that optimize parts availability, inventory investment, and customer service. You will serve as a trusted advisor, leveraging data analytics, inventory management tools, and industry best practices to forecast demand, improve inventory performance, and drive operational excellence. In this role, you will lead dealer consultations, provide advanced support and training, analyze key performance indicators, resolve complex inventory and system issues, and collaborate with internal and external stakeholders to implement continuous improvement initiatives that enhance dealer performance and customer satisfaction., * This role is 1st shift, Monday - Friday.

• This role is 100% on-site with no opportunity for hybrid or remote schedules.
• This role requires up to 25% domestic travel.

What You Will Do:

• Serve as the primary inventory management advisor for assigned dealers, helping optimize parts inventory levels based on historical demand, business trends, and future customer needs.
• Partner with dealers to develop inventory stocking strategies that balance customer availability, inventory investment, and operational performance across large-scale inventories.
• Lead dealer engagements and provide guidance on inventory management processes, tools, and best practices to improve service levels and business results.
• Support dealers with onboarding, training, system access, new store setup, replenishment policies, inventory planning, and sourcing activities.
• Analyze inventory performance using key metrics such as Territorial Dealer Availability, On Time in Full performance, backorders, inventory turns, excess inventory, and customer availability, providing recommendations for improvement.
• Identify performance gaps and implement inventory optimization initiatives, including Predictive Inventory Control Predictive Modeling, Irregular Demand Prediction, Machine Parts Intelligence, Sales to End Users Growth, Automated Leading Parts Signal programs, and Territorial Dealer Availability loss analysis.
• Troubleshoot inventory management system issues, data synchronization concerns, order processing exceptions, and other operational challenges impacting dealer performance.
• Communicate inventory strategies, analytical findings, and business recommendations to dealers, leadership, Collaboration Managers, and cross-functional teams.
• Translate dealer feedback into improvements for inventory management systems, reporting tools, training materials, work instructions, and dealer-facing processes.
• Lead or contribute to strategic projects, process improvements, reporting enhancements, dashboard development, and global inventory management initiatives to drive operational excellence and standardization.
• Forecast future parts demand using historical data, market trends, and dealer insights to ensure the right inventory is available at the right time while minimizing excess stock.

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Inventory Management - MFG: Knowledge of processes and methods of inventory management; ability to effectively manage local or distributed inventories of raw materials, work-in-progress and finished goods.
• Logistics Management: Knowledge of logistics and management; ability to follow proper processes and run operations for effective and efficient movement of materials and finished products.
• Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Supply Chain Management - MFG: Knowledge of functions, principles and techniques used in supply chain management; ability to develop and use, strategies, practices and tools for controlling the logistical processes.

What Will Set You Apart (Top Candidates Will Have):

• Experience in inventory management, supply chain, logistics, aftermarket parts, or dealer operations.
• Strong analytical, critical thinking, and problem-solving skills with the ability to turn data into actionable recommendations.
• Experience with data and reporting tools such as Power BI, Snowflake, SQL, SAS, or similar platforms.
• Ability to build trusted relationships and influence customers and stakeholders without direct authority.
• Experience supporting dealers or customers through inventory optimization, training, business reviews, or performance improvement initiatives.
• Strong communication skills with the ability to explain complex concepts in a clear, customer-focused manner.
• Demonstrated initiative, accountability, adaptability, and a continuous learning mindset., Analysis Skills, Best Practices, Business Intelligence, Career Development, Caterpillar Equipment, Communication Skills, Construction, Continuous Improvement, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Collection, Database Report Tools, Demand Forecasting/Planning, Identify Issues, Inventory Levels, Inventory Management, Inventory Planning, Inventory Turns, Investment Services, Leadership, Logistics, Logistics Management, Logistics Processes, Market Trend Analysis, Mining Equipment and Machinery, Natural Gas, Onboarding, Operations Processes, Order Processing, Parts Sales, People Management, Performance Analysis, Performance Management, Performance Metrics, Power BI, Predictive Modeling, Problem Solving Skills, Process Improvement, Product Support, Profit & Loss Analysis, Reporting Dashboards, SQL (Structured Query Language), Statistical Analysis System (SAS), Strategic Analysis, Strategic Planning, Supply Chain, Supply Chain Management, Team Lead/Manager, Time Management, Willing to Travel

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who care not just about the work we do - but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence., Through it all, we are one team - creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed., About the Company: Caterpillar Inc Caterpillar is a driving force in logistics, automation, financial services, power generators and many other industries. No matter what we do, our commitment to excellence in every aspect of our business has made the name Caterpillar a symbol of strength, respect and integrity all over the world. Caterpillar is a global company with opportunities to travel and work at locations across the US and abroad. We have manufacturing facilities in 21 countries, marketing headquarters in 11 countries and distribution centers in 19.

Company Size: 10,000 employees or more