Junior IT Technician

Our client is looking for x2 Junior IT Techniciansto join their IT Services team and begin a career in technology support.

This is an excellent opportunity for someone with a genuine interest in IT to gain hands-on experience while completing a recognised apprenticeship. Working alongside experienced IT professionals, you will develop practical technical skills while supporting the delivery of day-to-day IT services across schools within the Trust.

The role provides a structured pathway into IT support, allowing you to build experience in hardware, software, Microsoft 365, device deployment, user support, and IT infrastructure., * Assist with first-line IT support tasks, logging incidents and service requests through the helpdesk system

• Support the setup, preparation, and configuration of desktops, laptops, tablets, and peripheral devices
• Assist with the deployment of Windows devices and develop an understanding of MECM and Intune/Autopilot processes
• Help maintain and support the Trust’s printer fleet, including basic troubleshooting and consumable replacements
• Support staff with Microsoft 365 queries, including Teams, Outlook, and OneDrive
• Assist with maintaining accurate IT asset records and equipment tracking
• Support the setup and maintenance of classroom and hall audio-visual equipment
• Work alongside experienced IT Technicians to gain exposure to networking, infrastructure, and systems administration
• Contribute to routine IT housekeeping tasks, including cable management, equipment storage, and workspace organisation
• Adhere to IT policies, GDPR requirements, and data security procedures
• Participate fully in apprenticeship training, assessments, and off-the-job learning
• Work collaboratively with colleagues across multiple school sites
• Undertake any additional duties appropriate to the role

Essential

• Genuine interest in IT and technology
• Desire to build a career in IT support
• Basic familiarity with Windows operating systems
• Basic knowledge of Microsoft Office or Microsoft 365 applications
• Strong communication skills with a professional and helpful approach
• GCSE English and Maths at Grade 4 (C) or above, or equivalent
• GCSE ICT or Computer Science at Grade 6 (B) or above, or equivalent
• Full UK driving licence and access to vehicle (for position #2 in particular)

Desirable

• Previous experience providing IT support through work experience, volunteering, education, or personal projects
• Awareness of networking fundamentals and computer hardware

WHAT YOU’LL GAIN:

• Hands-on experience in a professional IT environment
• Exposure to a wide range of technologies and systems
• Support and mentoring from experienced IT professionals
• Experience working across multiple education sites
• Development of technical and customer service skills
• A structured pathway into a Junior IT Technician career