Helpdesk Administrator

• Administration - Maintain schedules, track progress, update internal systems, and support the Manager in coordinating all activities.
• Engineer Coordination - Arrange engineer attendance, manage site access requirements, distribute technical documentation, and ensure all resources are prepared ahead of installation works.
• Procurement Administration - Raise purchase orders, liaise with suppliers, track deliveries, and ensure materials are available
• Client Liaison - Issue formal updates and support the delivery of professional client communication.
• Financial administration - Assist with invoicing, cost monitoring.
• Coordinate engineers’ schedules and daily workloads to ensure jobs run smoothly and efficiently.
• Send reports to clients confirming completed jobs and providing updates.
• Manage invoicing and credit notes in Simpro, making sure they are assigned to the correct jobs and clients.
• Act as the main point of contact for Simpro Mobile and help implement the system so engineers can use it effectively.
• Answer client calls and emails, resolving queries professionally.
• Program access cards and fobs remotely through the portal.
• Pack and prepare outgoing post
• Also prepare the required documentation that clients request, such as RAMS, authorisation forms, and other job-related paperwork.

My client is looking for an experienced Administrator to join the team on a full time basis in North London.

Mon - Fri 8am - 5pm

Must have SIMPRO CAFM experience