IT Junior

• Provide first-line IT support to over 250 users across the business.
• Assist end-users with hardware, software, and network-related issues.
• Communicate effectively with colleagues, users, and external IT suppliers to ensure a high level of service is delivered.
• Carry out routine maintenance on desktops, laptops, printers, and other IT equipment.
• Maintain accurate records of IT assets, support requests, and resolutions.
• Monitor system performance and escalate issues or anomalies to senior IT team members.
• Support wider IT projects and improvements as required.

We are looking for an enthusiastic and motivated IT Junior to join our growing IT team. This is an excellent opportunity for someone looking to develop their technical skills and build a successful career within a supportive and progressive environment.

Our IT team is made up of experienced and knowledgeable professionals who are passionate about technology and committed to providing an outstanding service across the business. You’ll have the opportunity to learn from a skilled team while gaining hands-on experience supporting a wide range of systems, users, and technologies.

The ideal candidate will have some experience working in a professional business environment and a genuine interest in IT. You’ll be someone who can work independently, manage your own workload, and deliver excellent support while working to deadlines.

This is a fantastic opportunity for the right person to develop their career within an award-winning business, where your contribution will be recognised, your skills will be developed, and you’ll be part of a friendly and supportive workplace., Experience or knowledge in the following areas would be advantageous:

• First-line IT support and troubleshooting
• Microsoft 365 administration and support
• Networking fundamentals
• Understanding OF AD and user account management
• Basic knowledge of RMM tool and endpoint management

Experience with SQL would be desirable, but not essential. We are looking for someone with the right approach, willingness to learn, and the ability to develop their technical knowledge., * Knowledge of CCH software would be advantageous.

• Strong Microsoft Office skills, particularly Excel.
• A relevant IT qualification or equivalent practical experience would be beneficial.

Pulled from the full job description

• Referral programme
• Employee mentoring programme
• Employee discount
• Store discount
• Company pension
• Paid volunteer time
• Discounted or free food, * Company events
• Company pension
• Discounted or free food
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• Paid volunteer time
• Referral programme
• Store discount

Since we began 40 years ago, we have grown to eight offices across Worcestershire and are now one of the largest independent accountancy firms in the region. We provide all the services you would expect from a top 10 firm, combined with the personal approach and community feel of a successful local practice.

Our 10 Partners and over 250 employees share a commitment to delivering exceptional service to our clients while continuing to develop innovative and progressive solutions across a wide range of services.

We believe in helping our people build a career that works for them. We recruit motivated and energetic individuals who share our values and have the ambition to help us achieve our goals. With a strong focus on developing home-grown talent, working with us provides genuine opportunities to learn, progress, and succeed.