Desktop Support Technician (EUC)

• Provide on-site deskside support to end users.
• Manage incidents and requests through ServiceNow.
• Install, configure, and troubleshoot hardware and software.
• Support Windows devices, laptops, desktops, tablets, and mobile devices.
• Provide support for Microsoft 365 applications.
• Perform hardware replacements and device upgrades.
• Support Windows 11 deployments and imaging activities.
• Manage inventory, asset tracking, and hardware requests.
• Coordinate equipment shipments and vendor deliveries.
• Create and maintain technical documentation and knowledge articles.

Mandatory

• Experience in Desktop Support, Deskside Support, IT Support, or EUC environments.
• Experience with ServiceNow ticket management.
• Strong knowledge of Microsoft 365 and Windows environments.
• Hands-on experience troubleshooting hardware and software issues.
• Excellent customer service and communication skills.
• Fluent English and Spanish.

Nice to Have

• Experience with Microsoft Intune and mobile device management.
• Windows 11 imaging and deployment experience.
• Asset and inventory management experience.

• Competitive salary package.
• Restaurant tickets.
• Referral program.
• Training and certification opportunities.
• International and collaborative work environment.

Please note: This position is 100% office-based and requires daily on-site presence to provide hands-on support to end users and manage workplace devices.

Are you passionate about technology and enjoy helping users solve technical issues? Join Cognizant and become part of an international team supporting a modern workplace environment with the latest digital workplace technologies.

Why choose Cognizant?

Modern Technologies

Work with Microsoft 365, Windows 11, Intune, and enterprise support tools.

International Environment

Collaborate with global teams and use your English and Spanish skills every day.