Configuration Specialist

As a Configuration Specialist, you will join us on our journey and undertake a high-impact role responsible for ensuring the accuracy, quality, and compliance of the Post Office’s Configuration Management Database (CMDB), Application Portfolio, and Service Portfolio. You will play a key role in maintaining trusted configuration data that supports effective service delivery, operational stability, and informed decision-making across Technology Services.

You will be working collaboratively with technical teams, CI Owners, Service Owners, and the CMDB Administrator, coordinating configuration management activities, driving adherence to standards, and embedding best practices across the organisation.

This role offers you a unique opportunity to make a tangible impact on service quality and operational excellence, helping to strengthen the foundations of our technology services while contributing to continuous improvement and business success.

How our people behave is as important to Post Office as what is delivered. The Configuration Specialist will role model the Post Office behaviours and demonstrate a Postmaster first mindset.

To be successful in this role, you will have strong experience in Configuration Management and CMDB administration, with the ability to maintain high-quality configuration data, support operational excellence, and drive continual service improvement.

As a Configuration Specialist, you will have experience managing Configuration Items (CIs), CI relationships, and CMDB processes, ensuring data accuracy, compliance, and alignment with ITIL best practices. In addition to this, the ideal candidate will:

• Demonstrate experience acting as a Configuration Management or CMDB subject matter expert, driving adoption and best practice.
• Be skilled in analysing operational data and producing meaningful reports, dashboards, and performance metrics.
• Have experience using discovery tools such as ServiceNow and Intune, with an understanding of CMDB data integrations and flows.
• Possess knowledge of ITIL v4 Configuration Management principles, ideally supported by Foundation certification.
• Have experience conducting data quality reviews, audits, and compliance activities, with an understanding of IT Asset Management (ITAM) integration.

Pulled from the full job description

• Annual leave
• Employee discount
• Employee assistance programme

• Company pension, Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you’re driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk