Level 3 Support Engineer

• Provide Level 3 engineering and production support for a private-cloud platform serving a large global customer base.
• Manage the platform to maintain required standards, patch levels, stability, reliability and operational predictability.
• Develop and maintain inventory and automation required to build and deliver new RTMDS infrastructure.
• Diagnose and resolve complex issues involving build processes, RTDS software configurations, inventories, hardware and bespoke configurations; implement sustainable fix-forwards.
• Create and maintain clear operational processes, technical documentation and support procedures.
• Train Level 1 and Level 2 support teams on complex tasks and strengthen overall support capability.
• Ensure effective production monitoring is in place and partner with core engineering to enhance monitoring coverage.
• Work with development and engineering teams to create scalable automation for mass infrastructure delivery.
• Assist development teams with functionality delivery and resolution of product issues.
• Partner with quality-engineering teams to maintain CI and production pipelines, with suitable testing to reduce repeat failures.
• Collaborate with network teams to validate WAN and LAN delivery and resolve service-impacting issues., Job Description: Building trusted markets - powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters.…
• 29 days ago +

• Strong market-data experience in the financial-services sector, including delivery and support of production solutions.
• Deep expertise in RTDS/RTMDS components such as ADH, ADS, DACS and ATS.
• In-depth Red Hat Enterprise Linux (RHEL) administration and advanced shell scripting.
• Proven troubleshooting of market-data networks, server hardware, platform builds and complex production configurations.
• Hands-on automation experience using tools such as Rundeck and scripting languages such as Python.
• Experience with ServiceNow and Jira for workflow, incident and change management.
• Experience with Git and DX1 or comparable development / CI tooling.
• Good understanding of WAN/LAN delivery, infrastructure monitoring, patching, compliance and production support.
• Desirable: HPE Synergy, HPE OneView, ITRS and BigPanda.

Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsourc…