Level 3 Support Engineer - RTMDSv3
Northern Base
Jersey City, NJ, United States
about 2 months ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Compensation
$112,320.0 - $124,800.0
Working hours
Shift work
Job source
Tech stack
Applicant Tracking Systems
JIRA
System Configuration
Programming Tools
Python (Programming Language)
Network Troubleshooting
Linux System Administration
Red Hat Enterprise Linux
Shell Script
Software Engineering
Wide Area Networks
Scripting
+7 more
Digital Access Carrier System
Git
Information Technology
Build Process
Hardware Infrastructure
Rundeck
Servicenow
Job description
- Provide Level 3 support for the RTMDSv3 platform and resolve complex production issues
- Work closely with Core Engineering and Development teams to deliver new functionality and resolve deployment issues
- Manage platform infrastructure, ensuring compliance with production standards and patching requirements
- Develop infrastructure inventory and support RTMDS architecture for stable and scalable environments
- Troubleshoot complex build, configuration, hardware, inventory, and software issues
- Develop and maintain processes, procedures, and technical documentation
- Train Level 2 and Level 3 support teams on complex technical tasks
- Develop and maintain production monitoring and alerting
- Build advanced automation for mass infrastructure delivery
- Work with QE teams to maintain CI inventory and production pipelines with appropriate testing
- Collaborate with Network teams to test WAN/LAN delivery
- Act as a technical leader for delivery teams, operations, and external partners
Requirements
- 10 12 years of experience in Level 3 Production Support / Engineering
- Strong knowledge of Financial Market Data and experience delivering market data solutions
- Deep expertise in RTDS ADH, ADS, DACS, and ATS
- Strong experience with RHEL/Linux administration and troubleshooting
- Advanced Shell Scripting skills with a proven track record of troubleshooting market data network issues
- Strong understanding of Networks and Server Hardware, including WAN and LAN environments
- Strong experience with Production Platform Management, patching, configuration, and compliance standards
- Experience troubleshooting complex build processes, software configurations, inventory, hardware, and custom configurations
- Experience developing automation for large-scale infrastructure delivery
- Hands-on experience with Rundeck or similar automation tools
- Advanced scripting experience with Python
- Experience with ServiceNow and Jira workflow / ticketing tools
- Experience with Git and development tools such as DX1
- Experience developing and maintaining production monitoring solutions
- Strong experience collaborating with Engineering, QE, Network, Operations, and Partner teams
- Excellent leadership, analytical, troubleshooting, communication, and problem-solving skills
- Bachelor’s Degree in Computer Science or related field
Nice-to-Have Skills:
- Python
- HPE Synergy
- ITRS
- BigPanda
- HPE OneView
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