Level 3 Support Engineer - RTMDSv3

• Provide Level 3 support for the RTMDSv3 platform and resolve complex production issues
• Work closely with Core Engineering and Development teams to deliver new functionality and resolve deployment issues
• Manage platform infrastructure, ensuring compliance with production standards and patching requirements
• Develop infrastructure inventory and support RTMDS architecture for stable and scalable environments
• Troubleshoot complex build, configuration, hardware, inventory, and software issues
• Develop and maintain processes, procedures, and technical documentation
• Train Level 2 and Level 3 support teams on complex technical tasks
• Develop and maintain production monitoring and alerting
• Build advanced automation for mass infrastructure delivery
• Work with QE teams to maintain CI inventory and production pipelines with appropriate testing
• Collaborate with Network teams to test WAN/LAN delivery
• Act as a technical leader for delivery teams, operations, and external partners

• 10 12 years of experience in Level 3 Production Support / Engineering
• Strong knowledge of Financial Market Data and experience delivering market data solutions
• Deep expertise in RTDS ADH, ADS, DACS, and ATS
• Strong experience with RHEL/Linux administration and troubleshooting
• Advanced Shell Scripting skills with a proven track record of troubleshooting market data network issues
• Strong understanding of Networks and Server Hardware, including WAN and LAN environments
• Strong experience with Production Platform Management, patching, configuration, and compliance standards
• Experience troubleshooting complex build processes, software configurations, inventory, hardware, and custom configurations
• Experience developing automation for large-scale infrastructure delivery
• Hands-on experience with Rundeck or similar automation tools
• Advanced scripting experience with Python
• Experience with ServiceNow and Jira workflow / ticketing tools
• Experience with Git and development tools such as DX1
• Experience developing and maintaining production monitoring solutions
• Strong experience collaborating with Engineering, QE, Network, Operations, and Partner teams
• Excellent leadership, analytical, troubleshooting, communication, and problem-solving skills
• Bachelor’s Degree in Computer Science or related field

Nice-to-Have Skills:

• Python
• HPE Synergy
• ITRS
• BigPanda
• HPE OneView