Senior SAP Support Consultant

This is an opportunity for an experienced SAP HCM Payroll Support Consultant to join a leading, internationally focussed business in global payroll and human capital management, who are an SAP Gold Partner. Sitting within our UK and Ireland Support Services team as part of the SAP Professional Services practice, you will provide critical AMS support to our valued payroll customers in the UK and Ireland., * Provide application support to payroll customers through advice, guidance, and appropriate technical activities.

• Manage incidents, requests and changes from external customers using the ServiceNow tool in a timely and accurate manner, using ITIL principles.

• Provide functional analysis and guidance on UKI payroll processing queries.

• Act as the lead for the UKI Payroll AMS team, acting as a mentor to junior colleagues, chairing the daily standup call and working alongside the management team to advise on planning and knowledge transfer activities.

• Act as a Single Point of Contact (SPOC) for one or more customers, to provide a key point of contact with in-depth knowledge of their setup and payroll processing cycles.

• Ensure client documentation is updated to reflect changes made to their systems.

• Manage change requests (typically less than 20 days) from requirements gathering to estimation, unit testing and deployment, to deliver high quality solutions which meet our customers’ business requirements.

• Provide updates on status and progress to the SAP Support Lead via daily standup calls to flag blockers and share information with the wider team.

• Join customer facing issues calls to provide updates on incidents logged with the team.

• Use analytical skills to identify and resolve defects, ensuring the customer is happy with the resolution provided.

• Resolve complex defects related to overtime, social security calculation, legal reporting, allowances, sickness, taxes, posting, payslips, RTI and other UK specific payroll areas.

• Work according to Strada best practices around change and release management.

• Manage the testing and implementation of SAP patches including HRSP and CLC updates.

• Support End of Year/Start of Year processes alongside the customer’s payroll team.

• Must have hands on experience of UKI Payroll - Schemas, PCRs, wage type creation, basic pay configuration, etc.

• Proven experience working with SAP Payroll systems (SuccessFactors ECP is a plus) providing maintenance, troubleshooting, configuration and support.

• Ability to prioritise work across multiple clients to ensure that deadlines are met and contractual SLA targets are achieved.

• Strong communication skills to update customers using business rather than technical language.

• In depth knowledge of payroll processes, systems, and UKI legislation.

• Excellent communication and presentation skills.

• Ability to build rapport with stakeholders at all levels.

• Strong analytical and problem-solving skills with great attention to detail.

• Ability to work both independently and as part of a team.

• Flexibility around working hours if required due to critical payroll issues or escalations.

• Systems implementation experience is not mandatory but would be beneficial.

• Appetite to become a subject-matter expert on SAP SuccessFactors Employee Central Payroll (ECP) modules.
• Support UK working hours and time zone.

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future., We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organisations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.