Digital Delivery Manager

TheDelivery Manager is a key role inthe delivery of ourdigital strategy, shaping and managing high-profile,complexdigital transformation projects and programmes. The role is crucial for creatingandmaintainingfocus,enthusiasmand momentumfor their defined project areas, workingwith all teams within the Trust and the ICB.

The postholder will be expected to manage projectprogress andexpenditure, liaising with key stakeholders.Thisincludes ensuring alignment with financial planning and thecapital programme and the postholder will be expected tobe a lead contributor infunding bids and support the development of businesscases to exploit external funding opportunities. The roleinvolves working closely with colleagues in varying roles andseniority across the Trust, including clinicians and executivedirectors as well as the ICB. The postholder will also lead internal squads using Agile project management methods (e.g. Scrum and Kanban).

The postholder will be an expert at digital transformation, bringing a creative mindset to help design programmes which transform the way our staff work. They will be a specialist inAgileprojectmanagement, comfortable with working within PMO structures, and great atdelivering challenging data and information tovariousmembers of staff. The postholder willdemonstrateexcellent leadership and problem-solving skills,negotiationand facilitationskills., * Creatively shape and manage large digital transformation programmes for the Trust, ensuring that transformational aims and deliverables are achieved, within a specified time frame, within budget and that the programme organisation is consistent with the complexity of the project.

• Build andmaintainmulti-disciplinary DDAT delivery teams, ensuring they are motivated, collaborating and working well, and focused on what is most important to delivery

• Use specialist knowledge, consultancyskillsand experience to advise onDDATsolutions and guide staff on a course of action.

• Coach and mentor both team members and others to apply the mostappropriate Agileand Lean tools and techniques, * To manage a wide range ofDDATprojects ensuring that the deliverables are produced to the required quality, within a specifiedtime frame, within budget and that the project organisation is consistent with the complexity of the project.

• To build andmaintainmulti-disciplinary DDAT delivery teams, ensuring they are motivated, collaborating and working well, and focused on what is most important to delivery

• To coach and mentor both team members and others to apply the mostappropriate Agileand Lean tools and techniques

• Use specialist knowledge, consultancyskillsand experience to advise onDDATsolutions and guide staff on a course of action.

• To diagnose complexDDATproblems by analysing information and datain order torecommend a solution.

• To develop,maintainand monitor plans for projects, tailoring the plansin accordance withthe complexity of the project.

• To develop business cases for securing project funding using experience to ensure that costs for all impacted departments and/or services areidentified.

• To follow Trust Standing Financial Instructions.

• To manage the budgetduring the course ofthe project/s.

• To use specialist knowledge for developing specifications (Output Based Specifications) where a need for anDDATsolution isidentified. This will involve significant analytical work.

• To developappropriate communicationplans and communicate at all levels within the organisation.

• Tofacilitateor contribute to post implementation reviews.

• To document the lessons learned from the implementations and communicate these to a wide range of staff (internal and external) either by presentation or formal report.

• To use specialist knowledge to ensure thatDDATimplementations are carried outin accordance withchange management best practice.
• For more details please see attached job description., * Experience acting as the point of contact for contracted suppliers
• Change management experience with the ability to take a lead business change specialist role in digital projects
• Examples of leading on change management/service improvement within the NHS and/or social care.
• Examples of leading cross organisation team projects including senior clinical staff.

• Educated to Masters Level or equivalent experience / qualifications
• Evidence of Continuing Professional Development
• Professional Scrum Master (PSM) I / AgilePM / Lean Six Sigma, or similar, or equivalent practical experience
• Change management training, * Professional Scrum Master (PSM) II / Professional Agile Leadership or similar advanced project management qualification
• Managing successful programmes (MSP) or ITIL certification
• Process redesign training, * Practical experience of designing and delivering digital transformation projects, ideally in the NHS or wider UK public sector
• Practical experience delivering projects using an Agile Scrum or Kanban methodology
• Experience of working independently and in a team orientated collaborative environment
• Experience of budget management and forecasting or familiarity with project budget management and processes.
• Experience of bringing together and managing people within a project management (matrix) structure.
• Experience of bringing together and managing people within a project management (matrix) structure.
• Experience of using Agile project management software (e.g. Jira, Trello, etc.), * Able to maintain productive working relationships with stakeholders.
• Able to communicate effectively with internal and external stakeholders and secure cooperation with colleagues, verbally and in writing.
• Able to present complex information to staff with limited technical knowledge, and differing levels of understanding and seniority.
• Ability to provide information reporting to a high standard.
• Able to work independently with little supervision and be responsible for own workload, assuring agreed objectives are met.
• Able to work under pressure with externally defined schedules, changing priorities and a complex and political agenda.
• Ability to identify areas for collaborative working where there may be resistance to change.
• Ability to compare and select the most appropriate delivery methods and processes
• Ability to help teams measure, evaluate and visualise outcomes
• Ability to break down and define a programme from high-level aims, * Knowledge of the GDS or NHS Service Standard
• In depth knowledge of current NHS DDAT strategies, structures and processes
• Knowledge of benefits management as it applies to large digital transformation projects

Diversity makes us interesting… Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.