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Support Center Tech

Insight Global
Urbandale, IA, United States
16 days ago
Apply on jobs.insightglobal.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$41,600.0 - $52,000.0
Working hours
Regular working hours
Job source
jobs.insightglobal.com

Tech stack

JIRA Issue Tracking Systems Guidewire Servicenow

Job description

An insurance client in Urbandale is seeking a Support Center Technician to help the Support Center and QA teams with their top priority responsibilities. These include:

  • Handling system administration tickets through Jira and/or Service Now (adding users, unlocking accounts, navigating loss runs, entering in security, etc)
  • Testing agency management system as it connects to new Guidewire system

Requirements

Experience navigating a portal/company system

  • Business/office environment experience Insurance/finance industry experience

Nice to Have Skills & Experience

  • Insurance systems experience (Guidewire, Policy Center experience) Ticketing system experience (Servicenow, Jira)

Benefits & conditions

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on jobs.insightglobal.com
Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

3:05 min

Integrating an assistant application with Jira software

Felix Augenstein · LIVE

56 sec

Integrating automated approval workflows into the portal

Markus Eisele Markus Eisele · World Congress 2025

5:47 min

Integrating user stories and test automation via Jira tools

Christoph Ruggenthaler · LIVE

2:27 min

Establishing a simulated technical environment for the workflow demo

Tobias Dunn-Krahn · LIVE

1:06 min

Developer experience and project variety at scale

Alexandra Petri · World Congress 2023

1:37 min

Mapping team collaboration networks using jira metadata

Dmitry Yanter Dmitry Yanter · World Congress 2025

Videos

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LIVE • over 5 years ago

Applying Agile Principles to Incident Management

Tobias Dunn-Krahn

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7:27
World Congress 2026 Europe • about 2 months ago

Designing UX for SRE Agents in High-Stakes Incidents

Osmar Matos

Improving quality with Agentic AI with Rovo Dev and Xray thumbnail
51:27
Europe 2026 Virtual • 2 months ago

Improving quality with Agentic AI with Rovo Dev and Xray

Sergio Freire

Integrate your Cognitive Assistant with 3rd-party DBs and software thumbnail
48:27
LIVE • almost 5 years ago

Integrate your Cognitive Assistant with 3rd-party DBs and software

Felix Augenstein

Agile work at CARIAD – Creating a customer web application for controlling the vehicle thumbnail
42:03
World Congress 2021 • about 5 years ago

Agile work at CARIAD – Creating a customer web application for controlling the vehicle

Torben Schramme

AI in Production: applied AI & enterprise use cases thumbnail
29:42
World Congress 2026 Europe • about 2 months ago

AI in Production: applied AI & enterprise use cases

Mohak Chadha

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