Desktop Support Engineer

We are seeking a Desktop Support Engineer to provide onsite and remote technical support across a diverse enterprise environment. This individual will be responsible for troubleshooting hardware, software, operating system, and network-related issues while delivering exceptional customer service to end users. The ideal candidate will have strong problem-solving abilities, experience supporting multiple operating systems, and a solid understanding of enterprise identity and collaboration platforms., * Provide Tier 1 and Tier 2 desktop support for end users in a fast-paced enterprise environment.

• Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
• Support and administer Windows 10, macOS, Ubuntu Linux, and Chrome OS devices.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other end-user technologies.
• Manage user accounts, permissions, and group memberships within Active Directory and LDAP environments.
• Support enterprise collaboration and productivity tools, including Google Workspace.
• Diagnose and resolve networking issues related to VPN connectivity, DNS, DHCP, wireless, and wired network access.
• Utilize command line tools and scripting utilities to troubleshoot and resolve technical issues.
• Document incidents, service requests, resolutions, and technical procedures within the ticketing system.
• Prioritize and manage multiple support requests while maintaining service level expectations.
• Collaborate with infrastructure, networking, and security teams to escalate and resolve complex technical issues.
• Deliver excellent customer service and communicate technical information effectively to both technical and non-technical users.

• 3-5 years of experience in a Desktop Support, IT Support, Systems Administrator, or related technical support role.
• Strong experience troubleshooting hardware and software issues in an enterprise environment.
• Advanced knowledge of macOS, Windows 10, Ubuntu Linux, and Chrome OS.
• Experience supporting Google Workspace products in a corporate setting.
• Working knowledge of networking concepts, including VPN, DHCP, DNS, TCP/IP, and wireless networking.
• Experience administering Active Directory and LDAP accounts.
• Proficiency using Command Line Interface (CLI) tools for troubleshooting and system administration.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to effectively prioritize workload and manage competing priorities., * Experience with endpoint management tools and device deployment.
• Knowledge of identity and access management best practices.
• Familiarity with scripting or automation tools.
• Experience supporting hybrid or cloud-based environments.

Skills

• Desktop & End User Support
• Windows, macOS, Linux, and Chrome OS Administration
• Active Directory & LDAP
• Google Workspace
• VPN, DNS, DHCP, TCP/IP Networking
• Hardware & Software Troubleshooting
• Customer Service & User Support
• Technical Documentation
• CLI & System Diagnostics
• Incident & Ticket Management

This role is ideal for a hands-on IT professional who enjoys solving technical challenges and supporting users across a diverse technology environment.

This is a Contract position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $40.00 - $50.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.