Network Operations Center Specialist

We are seeking a reliable and detail-oriented NOC Specialist to support a population of customer service representatives and corporate support associates. This role is responsible for providing technical support for hardware, software, and networking issues in a fast-paced environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience supporting end users both onsite and remotely., * Troubleshoot and resolve IT issues via helpdesk, chat, phone, voicemail, and email

• Provide onsite and remote support for hardware, software, and networking issues
• Perform password resets, account unlocks, and basic account support
• Support VPN setup, troubleshooting, and account management
• Assist with call center software issues and user support
• Support onboarding of new users and equipment deployment
• Maintain and update asset tracking systems
• Image, format, and re-image new and returned devices
• Manage Active Directory tasks including user creation, removal, and group assignments
• Ensure systems and users are properly configured and supported

Do you have experience in Windows?, Do you have a High school diploma or GED?, * 2+ years of experience in IT support, helpdesk, or related field preferred

• Strong knowledge of Windows 10 and Microsoft Office Suite
• Experience with laptop/PC imaging and configuration
• Basic networking knowledge including WiFi and VPN troubleshooting
• Experience with Active Directory (user accounts, groups, permissions)
• Ability to support users both onsite and remotely
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to remain patient and professional with non-technical users
• Strong dependability and consistent attendance
• Must be available to work nights and weekends as needed

Education

• High school diploma or equivalent required
• Associate degree or IT certifications preferred
• 2+ years in IT-related field preferred