Service Technician III - Security Integration Organization

The Service Technician III is responsible for the installation, maintenance, troubleshooting, and repair of complex security systems, including CCTV, access control, intrusion detection, and alarm systems. This technician operates with minimal supervision and is skilled in addressing advanced technical issues, often serving as a resource for junior technicians.

What you’ll be doing (and doing well!):

• Install, program, and configure advanced security systems, including access control, CCTV, alarm systems, and integrated security platforms.
• Troubleshoot and repair malfunctioning systems, providing timely resolutions to technical issues.
• Conduct regular system inspections, preventive maintenance, and software upgrades to ensure optimal system functionality.
• Document all service activities, including installation, repairs, maintenance, and testing procedures.
• Train customers on the proper use and maintenance of security equipment and systems.
• Assist in the planning and implementation of new security projects.
• Maintain compliance with safety protocols, regulations, and industry standards.
• Perform other job-related duties as assigned.

Responsibilities:

• Own It: Focus on excellence in everything you do and each interaction you have with all clients
• Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
• Represent: Always understand that you are the face of the company to our customers
• Diversity: Every project and service call are different so you must enjoy variety in your workday
• Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Find a way: Turn challenges into opportunities
• Play To Win.

• A Sense of humor, creativity, and positive attitude
• High school diploma or GED; additional technical certifications are preferred.
• 5+ years of experience in security systems installation and maintenance.
• Strong knowledge of security technologies, including CCTV, access control, and alarm systems.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills for both customer interactions and collaboration with team members.

Physical Activities/Demands:

• Able to safely work at heights on ladders and aerial lifts
• Ability to lift and move up to 50 lbs. and occasionally lift and move up to 100 lbs.
• Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
• Must have a current, valid driver’s license in the state of which you are applying and have the ability to meet our company driving standards.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities., Access Control, CCTV, Communication Skills, Customer Relations, Customer Training, Detail Oriented, Disability Accommodations, Diversity, Driver’s License, Equipment Maintenance/Repair, High School Diploma, Identify Issues, Industry Standards, Intrusion Detection Systems, Lift/Move 100 Pounds, Lift/Move 50 Pounds, Maintain Compliance, Maintenance Services, Preventative Maintenance, Problem Solving Skills, Regulations, Safety Compliance, Sales, Schematics, Security Equipment, Security Infrastructure, Software Upgrades, Systems Administration/Management, Systems Maintenance, Technical Writing, Testing, Time Management

The base pay range for this role is $29.00 - $44.50 hourly. This position may have overtime available. Note that wage may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base wage as well as health coverage, paid holidays, and other benefits.