Desktop Support Technician

• Address hardware and application support queries and issues reported to the support desk.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Troubleshoot encryption and password issues.
• Attempt data recovery on failed systems.
• Assist with video conferencing equipment readiness and support.
• Take ownership and responsibility of queries, issues, and problems assigned to the engineering team.
• Escalate issues and involve experts wherever required to ensure quick resolution.
• Maintain composure when dealing with challenging customers.
• Provide technical setup and troubleshooting for mobile devices.

Skills:

• Desktop Support.
• Hardware Troubleshooting.
• Application Support.
• Network Connectivity.
• Windows OS.
• MacOS.
• Office 365.
• iPlanet.
• LAN/WAN.
• Video Conferencing Support.
• Mobile Device Management.
• Apple Device Support.
• Data Recovery.
• Encryption Troubleshooting.

• 2+ years of experience in desktop support.
• Experience with Windows and MacOS troubleshooting, including OS updates, encryption, and Office for Mac.
• Knowledge of networking including LAN/WAN connectivity troubleshooting, cross-connects, and port utilization monitoring.
• Experience with hardware installations including Wireless AP swap-out and Switch install/swap-out.
• Proficiency in setting up and troubleshooting Apple devices including iPhone, iPad, MacBook, iMac, and MacMini.
• Experience with OneDrive setup, migrations, and OneNote Cloud Sharing.
• Familiarity with installing printer drivers and IP/Cloud printing.
• Ability to troubleshoot consumer replaceable hardware, BIOS, Drivers, and OS., * Strong verbal and written communication skills.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.