Help Desk Service Agent

• Answer inbound calls and work service desk tickets promptly
• Troubleshoot basic hardware and software issues
• Support monitors, headsets, and end-user devices
• Document ticket details clearly and thoroughly
• Use remote tools to assist users efficiently
• Deliver professional customer service in every interaction
• Follow up on issues through resolution

This is a great contract-to-hire opportunity for someone who thrives in a fast-paced support environment and enjoys helping end users solve technical issues. You’ll join a busy, collaborative service desk team supporting a high-volume ERP environment, where strong communication and thorough documentation make a real impact every day., * Background in technical customer service support

• Strong verbal and written communication skills
• Ability to handle a fast-paced call queue
• Detail-oriented ticket documentation skills
• Basic troubleshooting experience with end-user devices

Nice to Have Skills & Experience:

• Experience with ServiceNow
• Exposure to Microsoft-based environments
• Experience supporting Dell hardware
• Previous contact center experience
• Retail technical support background

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.