Technology Support Analyst

• Provide daily support for food service applications and hardware.
• Receive, prioritize, and resolve support tickets through completion.
• Troubleshoot POS, payment, kiosk, and KDS issues.
• Support back-office, inventory, and system integrations.
• Assist with end-of-day processing and sales reconciliation.
• Coordinate with store teams, vendors, and internal IT partners.
• Document recurring issues and recommend process improvements.
• Participate in an on-call support rotation.

• 2-5 years of hands-on technical support experience.
• Experience supporting store-level applications and hardware.
• Strong troubleshooting and incident resolution skills.
• Experience using IT ticketing systems.
• Ability to work independently and manage multiple priorities.
• Strong written and verbal communication skills.
• Ability to support nontechnical users effectively.
• Availability for after-hours and weekend support.

Nice to Have Skills & Experience:

• Experience in QSR, restaurant, or multi-location retail environments.
• Familiarity with POS and payment terminal support.
• Experience with kiosks and digital ordering systems.
• Understanding of end-of-day processing workflows.
• Experience working with third-party technology vendors.

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.