IT Help Desk Specialist

• Provide first-line support by phone, chat, and ticketing system
• Assist with Workday navigation and employee self-service questions
• Troubleshoot basic user issues using knowledge articles and documentation
• Log, update, and manage support tickets accurately
• Escalate complex technical or functional issues to the proper teams
• Support users during a high-volume go-live and hypercare period
• Identify recurring issues and share knowledge base improvement ideas

• 1-2+ years of help desk, service desk, or Level 1 support experience
• Experience supporting users through phone, chat, or ticketing tools
• Strong customer service and communication skills
• Ability to learn new systems and support processes quickly
• Experience documenting incidents in an ITSM platform
• Ability to work in a fast-paced support environment
• Availability to work onsite in Lakewood, Colorado
• Ability to work assigned shifts between 6:00 AM and 6:00 PM

Nice to Have Skills & Experience:

• Prior Workday support experience
• Experience supporting ERP or enterprise applications
• Experience with go-live, hypercare, or command center support

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them. xrbllit