Senior ServiceNow Developer

As a Senior ServiceNow Developer at Kwik Trip, you will serve as a technical leader on our platform team, designing, configuring, extending, and delivering ServiceNow solutions that support our enterprise. You will join an established team of four developers (two senior, two junior) supporting a production instance spanning ITSM, ITOM, CSM, HRSD, SecOps, FSM, CMDB, and CSDM.

A central focus of this role is our Reimagine project, through which we are reimplementing our ServiceNow platform back to baseline to reduce technical debt, improve maintainability, and align with out-of-the-box best practices. As part of Reimagine, our existing CSM capability will be upgraded to its successor products-Retail Service Management (RSM) and Retail Operations (RO). In this role you will also direct and collaborate with an offshore development team, ensuring quality and consistency of delivery, and mentor our junior developers to grow the team’s overall capability.

What You’ll Do

• Design and develop ServiceNow solutions using business rules, client scripts, UI policies, scripted REST APIs, Flow Designer/Integration Hub, and related platform capabilities
• Deliver the Reimagine effort by reimplementing existing capabilities to a clean, baseline-aligned state and minimizing customizations where out-of-the-box functionality can be used
• Upgrade our existing CSM capability to the new RSM and RO products as part of Reimagine-from requirements through production
• Design, implement, and refine CMDB classes, identification and reconciliation rules, CMDB-related workflows, and CSDM-aligned service modeling to improve data quality and usability
• Support ITOM capabilities (Discovery, Service Mapping, and Event Management) and their integration with CMDB and CSDM
• Provide technical direction to offshore and onsite development teams-reviewing designs and code, setting standards, coordinating work, and ensuring on-time, high-quality delivery
• Mentor and coach junior developers through code reviews, pairing, knowledge sharing, and guidance on ServiceNow best practices
• Build and support ITSM, ITOM, CSM/RSM/RO, HRSD, CMDB, and related capabilities in partnership with product owners and operations teams
• Troubleshoot complex defects, performance issues, and integration failures; implement durable fixes and preventive controls
• Lead releases, testing, and deployment activities; support validation in sub-production and production
• Establish and maintain technical documentation, solution diagrams, and development standards for supported capabilities
• Contribute to the technical roadmap for the ServiceNow platform, including standards for development, governance, and operational readiness
• Partner with security, infrastructure, and application teams on integrations, access patterns, and platform hygiene

• Degree in Computer Science preferred, or equivalent hands-on experience
• 6+ years of professional hands-on ServiceNow development experience, including experience in a senior or lead capacity
• Demonstrated experience delivering ServiceNow products or major modules end to end
• Experience reimplementing or remediating instances toward baseline / reducing customization is a strong plus
• Hands-on experience with CMDB and the CSDM framework
• Hands-on experience with HRSD module
• Hands-on experience with Service Portal / Employee Center / Knowledge Management
• Experience with ITSM, ITOM, and/or CSM modules
• Experience leading or coordinating offshore/distributed development teams
• Proven ability to mentor and develop junior engineers
• Strong analytical skills, clear communication, and the ability to prioritize and lead work in a fast-paced operational environment
• Ability to work onsite and collaborate effectively with a multi-developer remote and offshore team

Even Better If You Have

• Experience implementing ServiceNow Retail Service Management (RSM) and/or Retail Operations (RO)
• ServiceNow certifications (for example, CSA, CAD, or implementation specialist credentials aligned to ITSM/CSM/HRSD/CMDB)
• Experience with Now Assist (or other AI/ML-assisted ServiceNow capabilities)
• Experience with Field Service Management (FSM) module
• Experience with SecOps workflows and security operations use cases on the Now Platform
• Familiarity with ITIL practices and how they map to ServiceNow processes
• Experience with DevOps pipelines and Git-based source control practices for ServiceNow

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off, Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.