ServiceNow AI Engineer

Stanley David and Associates

Phoenix, AZ, United States

29 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

HTML JavaScript (Programming Language) Application Programming Interfaces (APIs) Artificial Intelligence Unit Testing Cascading Style Sheets (CSS) Cyber Security Smartsuite Simple Object Access Protocol (SOAP) Systems Integration Client Side Scripting Generative AI

+3 more

Software Coding Restful APIs Servicenow

Job description

This role combines ServiceNow platform engineering, AI solution design, workflow automation, and governance to deliver secure, compliant, and intelligent employee experiences using Now Assist, AI Agents, Agentic Workflows, Generative AI, and platform-native automation.
Configure and customize AI Agents and Agentic Workflows to automate governance and compliance activities.
Build conversational experiences using Now Assist Panel and Virtual Agent.
Develop workflows, business rules, client scripts, UI policies, and Flow Designer flows to support IRM processes.
Work closely with architects and business analysts to translate requirements into technical solutions.
Follow coding standards, platform best practices, and ensure maintainability of configurations.
Hands-on experience with ServiceNow Studio, Flow Designer, IntegrationHub, and Scoped Applications.
Proficiency in JavaScript, Glide API, HTML, CSS, and REST/SOAP integrations.
Strong understanding of IRM/GRC processes (policy lifecycle, control testing, risk assessments, audit workflows, vendor risk assessments).
ServiceNow certifications preferred: a. Certified System Administrator (CSA) b. Certified Implementation Specialist - Risk and Compliance

Roles & Responsibilities

Build and configure ServiceNow IRM applications such as Policy and Compliance, Risk Management, Audit, and Vendor Risk.
Develop workflows, business rules, client scripts, UI policies, and Flow Designer flows to support IRM processes.
Implement integrations with external systems (e.g., ITSM, Security Operations, third-party GRC tools).
Create reports, dashboards, and performance analytics indicators for compliance and risk monitoring.
Work closely with architects and business analysts to translate requirements into technical solutions.
Perform unit testing and support system/integration/UAT testing activities.

Requirements

Must Have Technical/Functional Skills

5+ years of ServiceNow development experience, with at least 1-2 years in IRM/GRC modules.
ServiceNow developer to design, implement, and optimize AI-powered experiences across the ServiceNow platform with a primary focus on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk.