Data Clerk IDD QA Support

The Data Clerk supports the IDD Quality Assurance Department of Zoom Group, Inc. by ensuring accurate, timely, and complete data entry and documentation management across all organizational programs. Working under the direction of the QA Manager, this role provides critical administrative and documentation support, with an emphasis on high-volume data processing and medication compliance records.

In addition to data entry responsibilities, this position will receive cross-training through the College of Direct Supports and may be assigned to assist in other operational areas as needed to support the organization’s mission and service delivery goals.

Essential Duties and Responsibilities

• Enter, update, and verify data in the organization’s compliance and documentation platform with a high level of accuracy and attention to detail.
• Maintain current and accurate team member records, including required documentation, certifications, and compliance-related files.
• Monitor documentation for completeness and accuracy, ensuring alignment with Kentucky Administrative Regulations (KAR) applicable to IDD services.
• Identify and track expiring, expired, or missing documents and promptly notify the QA Manager for follow-up.
• Assist in maintaining organized electronic and/or physical records in accordance with agency standards and regulatory requirements.
• Provide documentation support to all programs within the organization, prioritizing high-volume workloads and medication compliance documentation.
• Collaborate with the QA Manager and other departments to ensure data integrity and regulatory compliance.
• Support QA initiatives, audits, and reporting requirements as assigned.
• Participate in training through the College of Direct Supports and apply learning to assist in direct support or operational tasks when directed.
• Perform additional duties as assigned to support organizational operations and quality assurance needs., * Completion of College of Direct Supports training modules as assigned.
• Ongoing training related to compliance, documentation, and organizational procedures.

Work Environment and Physical Requirements

• Primarily office-based with standard computer use.
• Requires prolonged periods of sitting, typing, and working at a desk.
• Must be able to review and process detailed documentation for extended periods.

Compliance and Legal Requirements

• This position is subject to all applicable Kentucky Equal Employment Opportunity (EEO) laws and regulations.
• The employee is expected to adhere strictly to confidentiality standards (including HIPAA where applicable) and all organizational compliance policies.
• Must comply with all Kentucky Administrative Regulations (KAR) governing IDD services.

Compensation and Hours

• Hourly position; pay based on experience and organizational standards.
• Standard full-time schedule as determined by the QA Manager.
• Overtime (OT) must be pre-approved by the QA Manager or authorized designee.

Key Performance Expectations

• Maintain a high level of data accuracy and completeness (minimal error rate).
• Ensure timely updates of team member records and compliance documentation.
• Proactively identify and communicate documentation gaps, expiring, or expired requirements.
• Support QA department efficiency and compliance across all programs.

• Strong attention to detail and commitment to accuracy in data entry and documentation.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
• Proficiency with computers, database systems, and standard office software (e.g., Microsoft Office Suite).
• Understanding of confidentiality, data integrity, and compliance standards.
• Ability to learn and apply regulatory requirements related to KY KAR for IDD services.
• Effective communication skills to report issues, discrepancies, and compliance concerns.
• Ability to work independently while also functioning as part of a team.

Education and Experience

• High school diploma or equivalent required.
• Prior experience in data entry, administrative support, or healthcare/social services documentation preferred.
• Experience with IDD services, compliance systems, or regulated documentation environments is a plus.