Technical Support Specialist

The team is looking for someone who is good with people and comfortable with technology. This is not a software developer role - they need someone who can help customers successfully use clients software solutions.

The ideal candidate should have customer support or technical support experience and be comfortable assisting users through phone and email support. They should be tech-savvy (no coding required), able to troubleshoot software issues, guide users through processes like MFA setup, and clearly explain solutions to customers.

The candidate should have strong communication skills, be organized, able to manage multiple tasks, and collaborate effectively with customers and internal teams. Experience supporting SaaS or enterprise software applications is a strong advantage.