Help Desk Technician

Tekman Software Solutions, Inc.

Acworth, GA, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$23,000.0 - $78,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Access Network Computer Networks Issue Tracking Systems Topdesk Software Engineering Software Systems Information Technology

Job description

As a Help Desk Technician, you will provide technical support to our users, ensuring that IT systems are operational and efficient. You’ll be responsible for troubleshooting hardware and software issues, guiding users through step-by-step solutions, and maintaining our commitment to high-quality customer service. This position plays a crucial role in supporting our operations and delivering exceptional experiences to our clients., * Respond to user inquiries via phone, email, or chat

Troubleshoot and resolve hardware and software issues
Provide step-by-step solutions for technical problems
Assist users with network access and connectivity challenges
Document and track issues in the help desk system
Collaborate with IT team members to improve service delivery
Maintain a friendly and helpful demeanor at all times
Participate in training sessions to enhance technical knowledge

Requirements

Tekman Software Solutions Inc. is looking for an enthusiastic Help Desk Technician to join our team in Acworth. This full-time, remote position is an excellent opportunity for individuals at the entry level to kick-start their careers in the dynamic Information Technology industry., * High school diploma or equivalent

Strong communication and interpersonal skills
Basic understanding of computer systems and networks
Ability to work independently in a remote environment
Familiarity with help desk software and ticketing systems is a plus
Excellent problem-solving skills and attention to detail
Willingness to learn and adapt to new technologies

Customer service experience is preferred but not required

Benefits & conditions

Pulled from the full job description

401(k)
Health insurance
401(k) matching
Paid time off
Vision insurance
Health savings account
Dental insurance, We offer a competitive salary range of $23,000 - $78,000 annually, with comprehensive benefits and opportunities for career development in a fast-paced environment., Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance