IT Service Desk Specialist Tier 2

We are seeking a Service Desk Specialist for an 8 AM to 5 PM shift, CST, Monday through Friday.

This is a dynamic IT role assisting with support requests and collaborating with the Service Desk team on tickets, escalations, and projects. There will be plenty of opportunities to bring new ideas and inspiration to this collaborative, team-based environment while assisting clients and our internal team., * Answer phone calls for help requests, create tickets, and assist as needed

• Monitor and assist with Security Alerts
• Complete help requests and tickets using ConnectWise Manage
• Ensure workstation and server compliance with our monitoring and security stack
• Manage end-user security access (AD, VPN, Citrix, SDP, etc.)
• Perform server and workstation maintenance (on-call / after-hours as needed)
• Perform on-site work at customer locations
• Escalate tickets as needed and document details of help requests received
• Participate in projects at an advanced level
• Work as assigned by supervisor and management

Must have 3-5 years of experience in an IT role, with experience in Windows Desktops, Windows Servers, VMware, and network recovery/troubleshooting., * US Citizen (required)

• 3-5 years of previous experience in an IT Support role (or equivalent knowledge)
• Advanced knowledge of Microsoft Windows operating systems and Server operating systems, with the ability to quickly navigate required tools, features, and OS installation basics
• Knowledge of Microsoft Office 365 and Azure, with an understanding of cloud-based communications
• Strong ability to write documentation
• Advanced knowledge of computer issues and resolution paths
• Strong understanding of network communications, structures, and data flow between associated technologies
• Understanding of the OSI Model
• Strong organizational skills
• Professional attire, demeanor, and attitude
• Excellent written and verbal communication skills
• Must take ownership of your job and responsibilities (support from leadership is available), * High school or equivalent (Preferred)

Experience

• Help Desk: 3-5 years (Required)
• Windows: 3 years (Required)

Pulled from the full job description

• Referral program
• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, Benefits are offered for employees, including healthcare and 401(k) based on length of employment. Please apply if you want a stable position with a great team to grow and develop in the IT industry., * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule

• 8-hour shift with 1-hour break
• 8 AM to 5 PM CST
• Monday to Friday
• Evening and Weekend availability with On-Call Rotation, Job Types: Full-time, Permanent

Pay: $50,000.00 - $64,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

We are a rapidly growing technology company that has won awards for our Managed Services and Support and has been included in the Inc 5000. If you are an innovator, problem solver, and ready to make your next career move, this is the job for you.