IT Support Specialist (Desktop Support)

• Mon-Friday, 8 a.m.- 4 p.m., on-site in Solon, Ohio.
• Responsible for IT customer support for the Solon R&D Site, providing technical assistance and effective support related to IT systems such as computer hardware, software, printers, phones, video conferencing, and networks., * Provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.
• Collaborate with other IT teams to resolve complex technical issues and escalate problems when necessary.
• Collaborate with vendors and third-party service providers to resolve issues and coordinate repairs or replacements.
• Update users on the status of their incident or service request.
• Support initial computer setup for new employees.
• Ensure continuous functionality of IT systems and infrastructure for the site.
• Install, configure, and maintain computer systems, software, and peripherals.
• Maintain phone systems operations (Teams and cell phones).
• Maintain accurate records of hardware and software inventory.
• Ensure the best service for the lowest cost, keeping in mind end-user satisfaction.
• Assist with developing IT solutions to assist project teams
• General knowledge is required in specific areas like Server, Network, Database, Application, and Workstation.
• Manage small to medium-sized projects to ensure completion on time and on budget.
• Adhere to IT policies, procedures, and standards, ensuring compliance with regulatory requirements.

• Minimum Bachelor’s Degree in a Business or Technology-related field or IT Certification.
• Minimum 1 year of IT/IS experience, hands-on experience with relevant system software to include Microsoft Windows Operating Systems, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect, and Microsoft Teams.
• Demonstrated implementation and problem-solving skills.
• Good written & verbal communication skills.
• Good planning and organization skills.
• Experience in Inventory of hardware and software.

4.64.6 out of 5 stars Solon, OH 44139 $23.00 - $25.11 an hour - Contract