WORKSTATION TECHNICIAN

We are seeking a Workstation Technician to join our team. The ideal candidate will have solid experience in workstation deployment, hardware and software configuration, inventory control, and customer support and a proven ability to coordinate orders, execute on-site installs and moves, and resolve break/fix requests while adhering to security standards., * Ensure equipment is labeled according to client specifications.

• Research, verify, and document device specifications per purchase orders and organizational standards.
• Coordinate and perform equipment relocations with service and business units.
• Independently provide on-site installation, customer service, and technical repair support based on requests.
• Serve as field liaison with support services such as Help Desk, Applications, and Materials Management.
• Assist with end user training and explain basic concepts including requirements, moves/adds/changes, scheduling, and break/fix impacts.
• Maintain inventory of supplies and equipment to fulfill installations and repairs.
• Collaborate with IT Infrastructure teams to manage parts inventory.
• Evaluate and process equipment in alignment with IT Security policies and guidelines.
• Participate in overtime and on-call rotations as required.

• Two years of customer service experience.
• Organizational, written, and oral communication skills.
• Ability to maintain confidentiality and work collaboratively.
• Proficiency with ticket tracking software and documentation tools.
• Flexibility to handle special projects, urgent requests, and high-priority orders.
• Understanding of computer terminology such as CPU, Internet, Networking, Client/Server, and LAN/WAN to align solutions to needs.
• Ability to bend, stoop, kneel, squat, and work with arms above shoulder level.
• Ability to lift seventy-five pounds or more and distinguish colors.

Preferred Skills:

• Two years of customer service experience supporting computers.
• Associate degree, or two years of technical school training in Computers, Technology, Electronics, or a related field.

Education:

• Required: High School Diploma.
• Preferred: N/A.

Certifications & Licensure:

• Valid driver’s license.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.