TELECOMMUTE Field Operation ( Technical Desktop Support )

We are seeking an enthusiastic and motivated technical support Executive to join our IT Support team. In this role, you will be the first point of contact for employees and clients experiencing network or connectivity issues. You will be responsible for assigning quantum fiber facilities and coordinating field technicians to identify and resolve issues, ensuring the efficient establishment of customer services. This position is ideal for candidates looking to start their career in IT and networking, with opportunities for growth and professional development.

Excellent interpersonal and communication skills. Maintain a high level of communication with internal teams and customers to improve processes to enhance efficiency and customer satisfaction. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced, dynamic environment and manage multiple projects. Document all issues, troubleshooting steps, and resolutions in the ticketing system. Monitor network-related incidents and outages, keeping end-users informed of progress and resolution. Contribute to knowledge base documentation for common network problems and solutions. Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives.

Qualifications: - Education: High school diploma or equivalent required; associate’s or bachelor’s

degree in IT, Computer Science, Networking, or related field preferred. Certifications (nice to have): CompTIA Network+, CCNA, or ITIL Foundation.