I.T. Support Specialist-POS Systems

GODWIN'S GATORLAND, INC.

Orlando, FL, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$55,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

JavaScript (Programming Language) Microsoft Windows Active Directory Dynamic Host Configuration Protocol Firmware Networking Basics Windows PowerShell Microsoft SharePoint TCP/IP Virtual Local Area Networks Wi-Fi Technology Scripting

+3 more

Tablet Computers Software Troubleshooting Peripherals

Job description

Support and maintain the park’s point-of-sale (POS) and guest transaction technology to keep daily operations running smoothly. You’ll troubleshoot POS hardware/software and payment devices, support Windows endpoints and Microsoft 365, and assist with basic network issues in a fast-paced, live operational environment. Opportunity to grow into systems administration/infrastructure paths, * Install, configure, and support POS terminals and peripherals (PIN pads, receipt printers, barcode scanners, cash drawers, tablets/mobile devices)

Troubleshoot POS software, payment processing issues, and device connectivity; perform firmware updates and maintenance
Provide Tier 1-2 onsite and remote support for staff; respond to high-priority outages and participate in weekend/on-call rotation
Administer and troubleshoot Windows environments, including basic Active Directory user/group support
Support Microsoft 365 (mailboxes, licensing, Teams/SharePoint basics) and endpoint patching/AV updates
Assist with basic network troubleshooting impacting POS (Wi-Fi, VLANs, switches); support Meraki environments as needed
Document incidents, procedures, and maintain asset/configuration records; support technology rollouts and upgrades
Broad exposure across POS, endpoints, Microsoft 365, networking, and automation

Requirements

Do you have experience in Windows?, * 1-4 years of IT support experience (retail/hospitality/POS experience strongly preferred)

Hands-on experience supporting POS systems and payment devices; familiarity with PCI concepts a plus
Working knowledge of Windows, Active Directory, and Microsoft 365
Basic networking fundamentals (LAN/Wi-Fi, DHCP, TCP/IP); Meraki experience a plus
Experience with ticketing and/or RMM tools (e.g., NinjaOne or similar preferred)
Scripting/reporting exposure (PowerShell/batch/JavaScript and/or basic SQL) is a plus
Strong troubleshooting, customer service, and communication skills
Ability to work weekends/holidays and be part of an on-call rotation; able to lift to 40 lbs.

Benefits & conditions

Pulled from the full job description

Health insurance
401(k) matching
Paid time off
Vision insurance
Dental insurance, Starting Wage: $55,000 plus bonus, excellent insurance, medical, dental, vision and so much more. 401K plus company match, vacation and PTO’s