Salesforce Architect

Lorven Technologies Inc

Franklin, TN, United States

16 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Application Programming Interfaces (APIs) Artificial Intelligence Cloud Computing DevOps Enterprise Architecture Framework Scrum Methodology Salesforce.Com Technical Debt Information Technology

Requirements

Bachelor’s degree in Computer Science, IT, Engineering, or related field with 12+ years of Salesforce architecture and delivery experience.
Strong experience with Salesforce Service Cloud and Contact Center transformation initiatives.
Hands-on expertise with Automotive Cloud, Experience Cloud, Data Cloud, Customer360, Case360, Dealer360, Vehicle360, and Data360.
Strong experience defining Salesforce application, data, security, integration, environment, and DevOps architecture.
Expertise in canonical data models, APIs, integration patterns, and reusable enterprise architecture frameworks.
Experience leading architecture governance, design reviews, technical standards, solution decisions, documentation, and risk mitigation.
Strong experience collaborating with enterprise architects, product owners, business stakeholders, and delivery teams to define architecture roadmaps.
Experience supporting Contact Center, Dealer Operations, Field Operations, Warranty, Connected Services, and Customer Engagement.
Hands-on experience with Agentforce, Einstein AI, Salesforce automation, and AI-enabled service solutions.
Experience with discovery workshops, business process transformation, estimation, roadmap planning, and implementation strategy.
Strong understanding of Salesforce security, scalability, performance, technical debt, release governance, and production readiness.
Ability to provide technical leadership to development, integration, data, QA, and delivery teams.
Strong Agile/Scrum, communication, stakeholder management, and enterprise architecture skills.
Automotive industry experience, especially Nissan/dealer/vehicle/connected services experience, is highly preferred.