IT Technician

We are seeking a dynamic and proactive IT Technician to join our technology support team. In this role, you will be the frontline problem solver, providing essential technical assistance to ensure our IT infrastructure runs smoothly and efficiently. Your expertise will help maintain optimal computer and network performance, support end-users, and troubleshoot hardware and software issues across various operating systems. This position offers an exciting opportunity to contribute to a fast-paced environment where your technical skills and customer service abilities will make a meaningful impact., * Provide technical support and troubleshooting assistance for hardware, software, and network issues across Windows, macOS, and Linux operating systems.

• Manage help desk systems by logging, tracking, and resolving customer support tickets promptly and professionally.
• Support computer networking tasks including LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), firewall configurations, and network troubleshooting.
• Assist with Active Directory management, including user account creation, permissions adjustments, and GPO (Group Policy Object) implementation.
• Perform hardware support tasks such as equipment installation, maintenance, upgrades, and troubleshooting of desktops, laptops, mobile devices, printers, and other peripherals.
• Conduct analysis of technical issues to identify root causes and implement effective solutions quickly.
• Support IT infrastructure components like Microsoft Windows Server environments and network administration to ensure system stability and security.

• Proven experience in IT support roles with strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software troubleshooting.
• Familiarity with help desk systems for ticket management and customer support documentation.
• Solid understanding of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and TCP troubleshooting.
• Experience with Active Directory management and Group Policy Objects (GPO).
• Ability to troubleshoot network issues such as connectivity problems or slow performance effectively.
• Strong communication skills to explain technical concepts clearly to non-technical users.
• Knowledge of Microsoft Office suite applications for end-user productivity support.
• Ability to work independently or collaboratively in a fast-paced environment while maintaining attention to detail.
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or similar are preferred but not mandatory.

Join us as an IT Technician where your technical expertise fuels our success! We value energetic problem solvers who thrive on delivering exceptional customer service while maintaining robust IT operations. This role is paid-offering a rewarding opportunity for those eager to grow their career in information technology within a vibrant team environment.

Pulled from the full job description Flexible schedule, * Flexible schedule