Helpdesk Technician I

SASA Consulting is a leading company in our industry in the region. We’re now hiring a Help Desk Technician to help us keep growing. If you’re excited to be part of a winning team, SASA Consulting is a perfect place to get ahead. You’ll be glad you applied to SASA Consulting Responsibilities for Help Desk Technician

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and computer chat
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved

• 2+ years of experience working in a help desk environment
• Flexibility to work a variety of shifts with minimal notice
• Available to work regular overtime
• Proficiency with Microsoft Windows computers
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues.
• Go onsite to a customer when needed
• Any other task needed to help the customer.

3.53.5 out of 5 stars 158 Pioneer Way NE, Floyd, VA 24091 Hybrid work $20 - $24 an hour - Full-time, Pulled from the full job description

• Professional development assistance
• Paid time off
• Flexible schedule