Network Operations Support Technician (1st Shift)

We are seeking a Network Operations Center (NOC) Technician to support the monitoring, maintenance, and troubleshooting of enterprise-wide voice and data networks. This role is responsible for ensuring the reliability, availability, and performance of LAN/WAN environments by proactively monitoring network alerts, responding to incidents, and coordinating issue resolution with technical support teams.

This is a hands-on operational support position in a fast-paced, 24/7 network environment requiring strong troubleshooting skills, customer service experience, and the ability to work rotating schedules, including weekends and holidays.

Key Responsibilities

• Monitor network alarms, alerts, and fault conditions to ensure continuous service availability.

• Support and maintain LAN/WAN networking environments, including point-to-point, wireless, campus, VPN, voice, and data circuits.

• Analyze network performance data, reports, databases, and dashboards to identify equipment, connectivity, or service issues.

• Create, update, and maintain incident tickets, service requests, change records, configuration items, and resolution documentation using an IT service management system.

• Initiate and track trouble reports while coordinating with technical support and maintenance personnel to ensure timely resolution.

• Research and troubleshoot network, circuit, and connectivity issues.

• Document network events, resolutions, and operational procedures accurately.

• Provide excellent customer support while communicating issue status and resolution progress.

• Participate in shift turnover activities to ensure seamless operational support.

• High School Diploma or GED.

• Minimum one (1) year of experience supporting or maintaining LAN/WAN networks.

• Minimum one (1) year of service desk, help desk, technical support, or systems analysis experience.

• Knowledge of voice and data circuits and basic troubleshooting practices.

• Experience using incident or ticket management systems such as ServiceNow, Remedy, or similar platforms.

• Strong customer service, communication, and problem-solving skills.

• Ability to work effectively in a fast-paced operational environment.

Preferred Qualifications

• CompTIA Network+ certification.

• Experience within a Network Operations Center (NOC) environment.

• Familiarity with network monitoring tools and performance reporting systems.

Work Schedule

• Full-time, onsite position.

• Training conducted during day shift hours (8:00 AM - 4:00 PM).

• Rotating schedule includes alternating weekends, holidays, and extended shift coverage as part of a 24/7 operations team.

Additional Information

• Contract-to-hire opportunity.

• Candidates must be able to work onsite; remote work is not available.

• Successful completion of required background screening is required.

3.43.4 out of 5 stars Montgomery, AL 36104 $22.85 an hour - Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Position offers the opportunity for long-term employment based on business needs and performance.

Benefits: 40 hours paid time off, medical insurance contributions, dental vision and our 401k retirement savings plan available.