IT Technical Support Specialist

We are seeking a dedicated IT Technical Support Specialist to join our team! This role provides technical support within a HIPAA-regulated environment to the Information Technology Department, assisting users and maintaining technology equipment across agency locations from North Smithfield to Westerly, Rhode Island.

This position delivers comprehensive and reliable support to computer and network users under direct supervision. Will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. Documents, maintains, upgrades, and replaces hardware and software as needed. Supports and manages user account information, including access rights, security, and system group memberships. Also assists with the implementation and deployment of new systems, software, and hardware., * Microsoft, VMWare, Android, IOS

• Client Server Domain environment
• Dell Sonic Wall Firewalls / VPN
• Server and network maintenance, Active Directory, NTFS permissions, DNS, DHCP, Avast Antivirus, Email, etc.
• Barracuda Web Filter and Backup
• Dell Desktops & Laptop Computers
• Wireless Connectivity / Routers/ Access Points
• Microsoft Office Suite
• Printers / Fax machines / Scanners / Projectors

• Degree in Computer Science or Information Technology
• 2 Years of experience in providing computer support
• Strong computer skills including installation, configuration and troubleshooting experience.
• Help desk experience providing users with telephone, remote and on-site technical support
• Management and Tracking of Hardware/Software Inventory
• Experience with writing User Documentation/Instructions
• Highly Motivated
• Excellent communication skills
• Detail oriented
• Able to prioritize and multi-task
• Strong organizational skills
• Able to work independently as well as in a team
• Good time management skills
• Valid driver’s license, insured vehicle
• Must have reliable transportation

Referral program, Tuition reimbursement, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Health savings account Full-time Weekends as needed North Kingstown, RI 02852, * $1250 employee referral bonus!

• Health club membership discounts
• AAA membership discounts
• Verizon mobile discount
• A dynamic working environment
• Continued Training Opportunities (Mindfulness training, American Sign Language class, CPR certification, and DSP Mentor Program)

Equal Opportunity Employer/Vet/Disabled

Perspectives Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Pay: $28.85 per hour

Expected hours: 35.0 - 40.0 per week, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Perspectives Corporation is a multi-faceted and dynamic private agency dedicated to providing services and support to children, youth, and adults with disabilities in. Our organization is committed to fostering inclusive environments and delivering high-quality assistance to enhance the lives of those we serve.