IT Technical Support Specialist

Aspen Aerogels, Inc.

East Providence, RI, United States

21 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

workforcenow.adp.com

Tech stack

Microsoft Windows Active Directory Software Applications VoIP Cyber Security Dynamic Host Configuration Protocol Domain Name System (DNS) Microsoft Office Windows Servers Network Architecture Remote Desktop Services Airwatch

+6 more

TCP/IP Virtual Local Area Networks Virtual Machines Wireless Networks ServiceNow IT Service Management Information Technology

Job description

As a Technical Support Specialist , you will be responsible for resolving a variety of technical issues and answering questions that arise daily, related to the IT infrastructure and end-user computing environment at Aspen’s East Providence Manufacturing facility. You will also have the opportunity to work on technical projects in a team-orientated environment. This position provides an extensive growth opportunity for the right candidate to work on 50% user support, 20% windows server, 20% IT & Cyber-security project work, and 10 % networking & infrastructure., * Support end-user software applications, hardware, and network-related issues.

Perform installation, training, maintenance, troubleshooting, and repair of desktop technology hardware and software
Support plant hardware, server, and network infrastructure.
Monitor and respond to incidents created in an IT ticketing system and escalate issues when necessary.
Maintain accurate hardware and software records for company assets
Develop and maintain relationships with vendors and support partners in supporting plant operations.

Requirements

5+ Years in a Desktop Support role
Experience with deploying Windows 7 & Windows 10 devices
Windows Server 2012R2, 2016
Understating of TCP/IP, DNS, DHCP, VLANS, and wireless networks
Experience with AirWatch and Mobile Device Management technologies.
Deployment and support of VoIP and cellular phones, iPads & mobile devices
Ability to support/troubleshoot MS office applications
Working knowledge of Active Directory Domains, Forests & Group Policy
Experience working with Virtual Machines and Remote Desktop Services.
Ability to communicate in an understandable, polite, and friendly manner, both written and verbal
Ability to lift computers & equipment weighing up to 70 pounds.

Certification Requirements: Successful candidate must have CCNA and Network + Certifications

About the company

Aspen Aerogels, Inc. is a rapidly growing company founded in 2001 to capitalize on proprietary and patented advances in aerogel technology. Aspen has developed a proprietary, easy-to-use blanket form of aerogels with broad application to a variety of markets including Oil & Gas, Building & Construction, Outdoor Gear & Apparel, Solar Thermal, Appliances and Transportation. With facilities in Northborough, Mass and East Providence, RI, Aspen has 250 employees.