SENIOR SALESFORCE ADMINSTRATOR

The Mercatus Center at George Mason University is seeking a Senior Salesforce Administrator to support the day-to-day administration, maintenance, and improvement of our Salesforce platform. This hands-on technical role will work closely with our Junior Salesforce Administrator on daily support and with the Salesforce Platform Manager and Solution Architect on larger technical initiatives.

Specific Duties:

• Administers and maintains Salesforce, including users, permissions, security, objects, fields, record types, Lightning pages, and platform configuration.
• Triages and resolves support tickets, troubleshoots complex issues, and provides technical guidance to the Junior Salesforce Administrator.
• Designs, builds, tests, and maintains Salesforce solutions using Flow, validation rules, formulas, and other declarative tools.
• Gathers requirements and translates business needs into maintainable Salesforce solutions.
• Manages data quality and maintenance; builds and maintains reports and dashboards.
• Supports Salesforce integrations and connected applications, including Certinia, DocuSign, Box, Quorum, Marketing Cloud, Zapier, Fundraise Up, FormAssembly, Formstack, and DonorSearch.
• Documents configurations, automations, integrations, and support procedures.

• Bachelor’s degree or equivalent combination of education, training, and work experience.
• 3+ years of hands-on Salesforce administration experience.
• Salesforce Certified Platform Administrator plus at least one additional Salesforce certification.
• Strong technical knowledge of Salesforce, including Flow, security, data models, declarative automation, reporting, and data management.
• Experience with Salesforce NPSP or familiarity with nonprofit fundraising and donor data models.
• Experience troubleshooting complex issues, supporting integrations, and translating business requirements into technical solutions.
• Strong problem-solving, prioritization, documentation, and communication skills.

Preferred Qualifications:

• Hands-on experience administering Salesforce NPSP and/or Certinia.
• Experience with Salesforce testing, deployments, release management, and change management.
• Demonstrated curiosity and commitment to continuous learning and Salesforce best practices.

Pulled from the full job description

• 403(b)
• Health insurance
• Dental insurance
• Life insurance
• Unlimited paid time off
• Disability insurance, Salary is competitive and will be commensurate with experience. In addition, Mercatus provides excellent benefits to all individual employees, including full health and dental coverage, unlimited paid time off, long-term disability and life insurance, a 403(b) retirement savings program, parking/travel benefits, and twelve free credits per year at George Mason University.