IT Support Onsite Technician

Rocky Mountain Tech Team is a Boulder/Denver, CO based Managed IT Service Provider (MSP), supporting, and implementing all aspects of technology. Dedicated to giving our clients the highest level of customer service experience and exceptional support. RMTT has been in business for more than 20 years serving clients ranging from small to medium sized businesses, Dental and other professional practices. We are seeking an Onsite IT Systems Support Technician to join our team.

The MSP / IT Systems Support Technician will provide onsite IT support with exceptional customer service to clients in the Denver Metro Front Range area and may be required to assist clients from Colorado Springs to Fort Collins and beyond.

This specific position will serve as a lead technician on accounts in the south Denver metro area including Littleton, Centennial, Castle Rock and occasionally Colorado Springs areas. Previous experience with Dental clients is highly valuable.

Experience with the following technologies is required: Firewalls, vLANS, smart switches, VPN technology, Wireless networks and network configurations. Strong Windows desktop experience, experience with 365 administration including implementation and migrations. Strong Windows Server experience including implementation, migration and administration of Windows Server Domains and Active Directory.

Previous IT Support/MSP experience is highly preferred.

As an IT Support Engineer / Technician, you will

• Provide Onsite IT Support with a friendly and upbeat attitude
• Install and maintain firewalls, wireless access points and network hardware
• Provide awesome helpdesk and desktop support to client’s users
• Deploy Windows Servers and migrating and maintaining Windows Domains and AD
• Provision and maintain Cloud based services such as 365 and Google Workspace
• Configure and manage network services such as DHCP, DNS, and VPNs
• Assess new and existing client IT environments.
• Recommend and implement standardized IT solutions to bring clients up to RMTT standards

Other daily activities include

• Maintain Outlook calendar
• Provide accurate billable hours for billing team
• Coordinate with scheduling and remote teams
• Collaborate with teammates

TLDR: You are a well-rounded, experienced IT support engineer / technician who is as comfortable providing desktop support as you are leading a full Windows Domain migration or ground up implementation. You enjoy digging into high level technical problem solving but also love interacting with and managing your clients independently, meeting new people and talking to users at their level. If this is you, please read on…, * Must have reliable transportation to and from Client locations

• Comply with a business casual dress code including maintaining a professional appearance and demeanor for all client facing activities
• Superior verbal and written communication and interpersonal skills
• Top-class customer service skills
• Excellent documentation, reporting, and planning skills
• Conscientious, accountable, detail-oriented, thorough, and consistent
• Ambition and passion for learning, team player

Helpful additional experience

• Experience with Dental Practices, including practice management and imaging software and devices
• Experience with clients in the Non-profit sector
• Managing IT projects from idea to implementation, * Describe your experience with managing Windows Servers and related services within the last 5 years.
• Describe your experience with on-site IT support of small businesses, management and maintenance within the last 5 years.

Pulled from the full job description

• Mileage reimbursement
• Flextime
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Flexible schedule, RMTT offers a flexible work environment with friendly and upbeat teammates. Benefits include group health insurance, 401k Match, mileage reimbursement, paid vacations, opportunities for flex time and commission on hardware sales.

Please send a cover letter and resume. (We usually pay more attention to cover letter than resume). Use your cover letter as an opportunity to set yourself apart from other applicants and let us know a bit about who you are as a person - which is equally (if not more) as important as your tech skills.

Job Type: Full-time

Pay: From $80,000.00 per year, * 401(k)

• Flexible schedule
• Health insurance
• Paid time off