Production Support / Application Support Engineer

• Own problem and incident management, including creation and management of tickets and communications with development and business stakeholders.
• Lead triage and bridge calls, document actions and outcomes, and drive timely resolution of production issues.
• Manage release and deployment activities and ensure operational readiness for new and existing applications.
• Monitor application health and performance using tools such as Splunk, Datadog, New Relic, AppDynamics, Introscope, or Dynatrace.
• Analyze service metrics and reporting to identify vulnerabilities and opportunities for continuous improvement.
• Develop and enhance administrative, operational, and technical policies and procedures aligned to best practices.
• Perform troubleshooting, root cause analysis, and remediation using advanced querying and programming skills.
• Support capacity and availability management to maintain reliable services.
• Consult with end users to determine optimal configurations of equipment and applications.
• Provide coaching and mentoring to peers and act as an escalation point for moderately complex issues.

We are seeking a Production Services Application Programmer to join our dynamic team. The ideal candidate will have strong experience in Java, Linux, and production support tooling and a proven ability to lead triage, resolve incidents, and improve production stability and performance., * 5+ years in Java development or production support, performance testing, or a related technical environment.

• 5+ years of experience working in a Linux environment.
• Hands-on experience with monitoring and observability tools such as Splunk, Datadog, or New Relic.
• Experience with one or more APM solutions: AppDynamics, Introscope, or Dynatrace.
• Scripting proficiency in Bash and/or PowerShell.
• Proven debugging and troubleshooting skills with ability to analyze logs, metrics, and traces.
• Strong organization, documentation, and communication skills; able to run triage meetings and produce clear notes.
• Ability to multitask and adapt to a dynamic production support environment, including after-hours and weekend support as needed.

Preferred Skills:

• Experience with performance engineering analysis using Dynatrace.
• Background in change and configuration management, production governance, and service analytics.

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.