IT Support & Computer Repair Technician

We are seeking a motivated and reliable IT Support / Field Technician who is comfortable working both in-store and in the field. This role requires strong technical skills, excellent customer service, and a proactive attitude toward generating new business opportunities., Proactive IT Support & Computer/ printer Repair Technician to join our technology team. In this role, you will be the frontline problem solver, providing essential technical support to users, troubleshooting hardware and software issues, and maintaining the overall health of computer systems. Your expertise will ensure seamless operation of IT infrastructure, enabling our organization to function efficiently and securely. This position offers an exciting opportunity to apply your technical skills in a fast-paced environment while delivering exceptional customer service and support., * Provide comprehensive technical support for hardware, software, and network issues across desktop and mobile devices.

• Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux.
• Manage computer hardware including installation, upgrades, repairs, and maintenance.
• Configure and maintain network components such as LAN, VPN, DNS, TCP/IP protocols, firewalls, and network security devices like Meraki appliances.
• Assist with computer management tasks using tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, and BMC Remedy for ticketing and incident tracking.
• Support IT infrastructure including Windows Server environments and network administration duties.
• Conduct analysis of system issues using diagnostic tools; escalate complex problems through ServiceNow or Jira as needed.
• Maintain documentation of technical procedures, asset inventories, and support logs to ensure compliance and operational efficiency.
• Communicate clearly with end-users to explain technical solutions effectively while providing excellent customer service.
• Actively visit local businesses to introduce and promote Fixalize IT services (canvassing)
• Travel to Business clients when you need to.
• Be able to help On-Site, Remote, and In-store for commercial and residential.

• Proven experience in providing IT support in a help desk or desktop support role.
• Strong knowledge of operating systems including Windows (Windows 10/11/Server), macOS, and Linux distributions.
• Hands-on experience with computer networking concepts such as LAN/WAN, TCP/IP, DNS, DHCP, VPNs, firewalls (including Meraki), and network security protocols.
• Familiarity with computer hardware repair and management; ability to troubleshoot hardware failures efficiently.
• Experience working with enterprise tools.
• Knowledge of mobile device management (MDM) solutions for supporting smartphones and tablets.
• Excellent communication skills with the ability to translate technical language into understandable terms for users of varying technical backgrounds.
• Analysis skills necessary for diagnosing complex system issues quickly and accurately in a fast-moving environment. Join us if you’re passionate about technology support and eager to make a tangible impact by keeping our digital environment secure, efficient, and user-friendly!, * Proven experience in IT support, computer repair, or related field
• Strong knowledge of Windows, macOS, and common software applications
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service abilities
• Valid driver’s license with a clean driving record
• Willingness to use personal vehicle for work-related travel (mileage compensation apply)
• Willingness to travel locally and canvas businesses to promote services
• Ability to pass a background check
• Self-motivated, dependable, and professional

Pulled from the full job description

• Paid time off, Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Fixalize IT is a growing IT services company providing reliable, fast, and affordable technology solutions for both residential and commercial clients. We specialize in computer repair, printer troubleshooting, IT support, and on-site services. Our mission is to deliver honest, high-quality service while building long-term relationships with our clients.