IT Support Analyst

The Kansas Department of Agriculture is seeking a proactive and customer-oriented IT Support Analyst to provide technical support to end-users across multiple state agencies. This position is responsible for delivering on-site and remote assistance for a wide range of hardware, software, account access, connectivity, and peripheral issues. The IT Support Analyst plays an important role in maintaining reliable daily IT operations, supporting staff productivity, and ensuring a positive customer service experience. The ideal candidate will be skilled in troubleshooting, device configuration, application support, and documentation, and able to adapt to the varying technological needs of different agency environments., Provide technical support for desktops, laptops, mobile devices, printers, audio/video equipment, and related peripherals.

• Troubleshoot and resolve issues involving hardware, software, operating systems, Microsoft Office applications, connectivity, remote access, and endpoint security tools.
• Create, configure, and maintain user accounts and access for new and existing staff.
• Install, configure, deploy, replace, and maintain agency IT equipment and software.
• Support on-site and remote access to agency-managed systems, networks, and technology resources.
• Maintain and update printers, print queues, and print server configurations.
• Respond to service requests and technical issues in a timely and professional manner and escalate issues when needed.
• Develop and maintain technical documentation, support procedures, configuration records, and knowledge base materials.
• Assist with monitoring system performance, security, and operational readiness.
• Participate in resolving service disruptions, outages, and other technical incidents.
• Evaluate and recommend hardware and software improvements based on business needs, supportability, and cost.
• Assist with process improvement efforts, including automation of routine support tasks through scripting or basic programming when feasible., See the helpful links below to assist in completing your application:
• Instructions:
• Job Search
• Registration & User Account
• Application
• Frequently Asked Questions

How to Claim Veterans Preference

Veterans’ Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a “veteran”; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans’ preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

• Strong knowledge of computer hardware, software, operating systems, and common end-user technologies.
• Ability to troubleshoot and resolve technical issues involving devices, software, user accounts, and connectivity.
• Strong customer service and interpersonal skills.
• Ability to communicate technical information clearly to non-technical users.
• Strong problem-solving skills and attention to detail.
• Ability to prioritize tasks, manage multiple requests, and respond effectively in a service-oriented environment.
• Ability to work independently and collaboratively as part of a team.
• Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP.
• Ability to document technical issues, solutions, and procedures accurately.

Ideal Candidate Skills * Experience providing technical support in a help desk, service desk, or desktop support environment.

• Experience supporting a wide range of end-user devices, including computers, printers, mobile devices, and audio/video equipment.
• Familiarity with help desk ticketing systems and IT service management practices.
• Ability to provide basic training and guidance to end-users on software, hardware, and agency systems.
• Experience creating and maintaining technical documentation and knowledge base articles.
• Ability to analyze and recommend hardware and software solutions based on compatibility, usability, and supportability.
• Experience assisting with device deployments, workstation refreshes, and onboarding/offboarding activities.
• Experience with scripting or automation of routine support tasks.
• Ability to provide guidance and technical assistance to other support staff when needed., * High school diploma or equivalent.

• One year of experience in information technology support, help desk operations, desktop support, or a related technical support role. Substitution: Postsecondary education in information technology, computer systems, computer support, or a related field may be substituted as appropriate for required experience.

• Experience using computers, standard business software, and common office technology.
• Valid driver’s license may be required for travel between work sites.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft 365 Certified: Fundamentals
• ITIL Foundation Certification

Post-Offer/Pre-employment Requirements:

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.

Pulled from the full job description

• Military leave
• Parental leave
• Health insurance
• Employee discount
• Vision insurance
• Dental insurance
• Bereavement leave, * Annual Salary Range: $48,000 to $52,000 Per Year
• Hourly Pay Range: $23.08 to $25.00 Per Hour
• Salary can vary depending upon education, experience, or qualifications.

Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

The Kansas Department of Agriculture is devoted to the total support of agriculture in Kansas. The department works for the entire Kansas agriculture sector including farmers, ranchers, food establishments and agribusinesses. The agency has a balanced approach to providing an environment that enhances and encourages economic growth of the agriculture industry and Kansas economy while promoting and advocating for the agriculture industry, the state’s largest industry, employer, and economic contributor. KDA helps to ensure a safe food supply, protects natural resources, promotes public health and safety, protects animal health, and provides consumer protection to the best of our ability.

Kansas Department of Agriculture: 1320 Research Park Drive, Manhattan, KS 66502