Corporate A/V Support Technician

We are seeking a Corporate A/V Support Technician to deliver hands-on support for workplace meeting technology and virtual collaboration tools. This individual will prepare meeting environments, assist users during active sessions, and resolve technical problems affecting presenters and participants., * Prepare meeting spaces by testing room technology before scheduled sessions.

• Launch, oversee, and troubleshoot meetings conducted through Microsoft Teams and Cisco Webex.
• Support users with meeting access, screen presentation, sound, video, and remote participation.
• Diagnose problems involving conferencing hardware, room controls, displays, audio devices, and cameras.
• Provide immediate technical assistance during in-person, virtual, and blended meetings.
• Support multimedia events, including live audio or video transmission when needed.
• Monitor the experience of both onsite and remote attendees and escalate unresolved issues appropriately.
• Manage assigned technical problems through resolution while keeping affected users informed.
• Assist with additional workplace A/V and collaboration technology initiatives as assigned.

• Professional experience providing hands-on support for workplace A/V, meeting rooms, conferencing systems, or collaboration tools.
• Practical experience administering and troubleshooting Microsoft Teams and Cisco Webex sessions.
• Experience working with room-based conferencing equipment and connected meeting technology.
• Ability to test and validate meeting-room equipment before scheduled use.
• Ability to resolve sound, camera, display, connectivity, and content-presentation problems during active meetings.
• Experience supporting in-person, remote, and blended meeting formats.
• Experience assisting presenters, employees, executives, guests, and remote attendees in a professional setting.
• Strong ownership of technical issues, including clear communication, timely response, and appropriate escalation.
• Ability to support live meetings and events while remaining calm, organized, and focused on service continuity.