Technical Support Analyst

The (UCC) Support role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core skills and competencies, the role also involves the following:

• Equipment Moves and Physical Setups for Events: The role has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction.
• Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance.
• Event Support: The team will assist in the planning, coordination, and execution of various events. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience.
• Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies.

About the Team Our Unified Communications & Collaboration (UCC) Support team is responsible for delivering seamless communication and collaboration experiences across Moody’s global offices. The team’s main purpose is to provide expert technical support for meeting rooms, live events, and collaborative technologies, ensuring that employees, executive leadership, and external partners can connect and work together efficiently. Three key ways our department contributes to Moody’s: Enabling High-Quality Collaboration: The UCC team supports and optimizes platforms such as Microsoft Teams, Zoom, Miro, and Trello, facilitating virtual meetings, workshops, and webinars for Moody’s users worldwide. This ensures that teams can collaborate effectively regardless of location, driving productivity and innovation. Supporting Critical Business Events: Our analysts provide technical expertise for live production-style events, including setup, maintenance, and troubleshooting of advanced AV systems. This support is vital for executive meetings, town halls, and client-facing events, helping Moody’s maintain its reputation for operational excellence. Driving Technology Adoption and Training: The team conducts training sessions, offers personalized consultations, and stays current with evolving technologies. By empowering employees to use collaboration tools effectively, the UCC team helps Moody’s remain at the forefront of innovative communication solutions. By joining our team, you will be part of exciting work in global event support, AV technology management, and digital collaboration enablement-making a direct impact on Moody’s ability to connect, communicate, and succeed across diverse locations and business areas.

• Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration.
• Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment.
• Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting.
• Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms.
• Experience supporting live production events, including managing audio, video, and camera systems.
• Knowledge of digital audio mixers and Dante audio.
• Knowledge of Vmix, BlackMagic Studio Cameras and switchers.
• Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
• Ability to track, report and collaborate on any technical issues or concerns
• Ability to prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents., * A Bachelor’s degree with 5 years of experience in Audio Visual Support or a related discipline.

Pulled from the full job description

• Tuition reimbursement
• Employee stock purchase plan
• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Employee discount, For US-based roles only: the anticipated hiring base salary range for this position is $59,200.00 - $85,750.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

At Moody’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.