IT Supervisor

• Provide day to day supervision of the Helpdesk Team, guidance, and task prioritization.
• Manage ticket queues, monitor SLAs and serve as the main escalation point for complex technical issues.
• Assist in reviewing IT purchases, installation, and maintenance of IT related solutions.
• Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.
• Help develop and manage IT budget with support of others.
• Assist with outside vendors in the generation of RFP’s, bids, contracts, agreements and other major vendor interactions regarding IT-related products and services with support of others as needed.
• Communicate regularly with the IT Director.
• Develop, maintain, and enforce written Standard Operating Procedures (SOPs) and IT best practice policies.
• Performs all subordinate performance appraisals and seeks to continually improve team performance.
• Interface for MSP, Archer Point, DataVail and others who support the Threshold IT business needs.
• Provide management and direction to the application team and contractors supporting applications in the Director absence.
• Perform all other tasks as assigned by Threshold management., * Maintain a current understanding of technology trends, evaluates options against business requirements and develops technology roadmap that aligns with expected business outcomes.
• Researches and integrates emerging technologies, processes, and best practices. Management of Infrastructure and Operations program.
• Setup of environment that encourages innovation and new processes. Oversees development of innovative initiatives. Manages, measures, and improves via clear metrics and objectives.
• Interface with all external vendors such as BCS, Archer Point, DataVail, Cisco, Barracuda, Microsoft
• Team player who recognizes importance of strong collaboration with all internal and external stake holders.
• Provide standards for IT Documentation and oversee the creation of documentation for IT process.

• Proactive leader who follows through to completion of assigned tasks
• Strong work ethic with a high level of initiative and ability to work well independently and on a team.
• Detail oriented with excellent organizational and analytical skills
• Excellent problem solving and decision-making abilities
• Excellent written and oral communication skills, including excellent interpersonal skills
• Experience in implementing effective and innovative technology solutions and methodologies.
• Ability to effectively present technical information and concepts to technical and non-technical audiences
• Expertise in network and database administration desired
• Hands-on IT Project Management experience
• Staff supervisory experience
• Strong technical background and exposure to multi-platform environments
• Capable of maintaining strict confidentiality given will have access to all company information., * BS degree in Business Administration, Computer Science or a closely related field preferred.
• Minimum of five (3) years’ experience in management of complex projects and implementation of systems required.
• Minimum of five (3) years managing projects and applications required.
• Minimum of one (1) year as supervisor / group leader.

Referral program, 401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off, Employee discount, Vision insurance Full-time Scotts Valley, CA 95066, * 401(k)

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance