Help Desk Technician

We are seeking a Help Desk Technician to provide remote technical and customer support for a high-volume service environment. The ideal candidate has strong customer service skills, telephone support experience, and the ability to accurately document and process customer requests while meeting service level agreements (SLAs)., * Answer inbound calls and respond to basic customer questions, troubleshoot issues, and route calls to the appropriate team when needed.

• Document calls, customer interactions, account history, and resolutions accurately in help desk systems.
• Research customer inquiries and provide timely follow-up and resolution.
• Process customer requests through telephone, fax, email, mail, and other communication channels.
• Maintain service levels and ensure requests are processed within established SLAs.
• Perform data entry and match documents to the appropriate customer accounts.
• Process and distribute incoming and outgoing mail for multiple clients.
• Communicate effectively with customers, team members, and management regarding service issues.
• Review weekly client reports for data accuracy and integrity and provide reports to management.
• Identify opportunities to improve procedures and workflows for more efficient service delivery.

• High school diploma or GED.
• 2+ years of customer service, call center, telephone support, or help desk experience.
• Experience working with organizational functions and personnel.
• Experience using computers, business software, telephone systems, and fax equipment.
• Experience with help desk, ticketing, or customer service software.
• Strong communication and problem-solving skills.
• Strong attention to detail and data entry accuracy.
• Ability to work independently and follow written and verbal instructions.
• Ability to work in a fast-paced, customer-focused environment.

Additional Requirements

• Must be available to work Monday-Friday during a shift between 6:30 AM and 6:30 PM CST.
• Must be able to work 100% remotely.
• Must be able to pass a background check and drug screen.

3.13.1 out of 5 stars Arizona Remote $20.00 - $21.50 an hour - Contract