Desktop Support Technician

We’re hiring a Desktop Support Technician to provide onsite IT support for end users in a fast-paced enterprise environment. This is a 12+ month contract with strong potential to convert to a full-time position. You’ll provide desktop support, staff a walk-in IT Support Center, resolve hardware and software issues, and deliver outstanding customer service.

This position is 100% onsite in Tempe, AZ 85281, working Monday-Friday.

Responsibilities

• Provide onsite desktop and walk-up IT support for end users
• Manage and resolve incidents using ServiceNow
• Troubleshoot Windows, macOS, Microsoft 365, and business applications
• Install, configure, deploy, and support desktops, laptops, peripherals, and software
• Perform basic hardware repairs including RAM, SSD, and keyboard replacements
• Support printers, scanners, mobile devices, and meeting room AV equipment
• Assist with software deployments and device provisioning
• Provide Smart Hands support for servers, storage, networking equipment, and telecommunications devices
• Perform basic network cabling, port patching, Wi-Fi, and LAN closet support
• Maintain IT asset inventory, documentation, and stock management
• Deliver exceptional customer service while meeting SLA expectations

• 2-3+ years of Desktop Support, IT Support, or Field Support experience
• Experience using ServiceNow or another enterprise ticketing system
• Strong knowledge of Windows, macOS, Microsoft Office, and Microsoft 365
• Experience supporting desktops, laptops, printers, peripherals, and mobile devices
• Basic hardware repair experience (RAM, SSD, keyboards, etc.)
• Familiarity with meeting room technology and audio/video equipment
• Basic networking knowledge including cabling, switches, routers, and Wi-Fi
• Strong communication, troubleshooting, and customer service skills