Desktop Support Technician

Pomeroy Assoc., L.P.

Plano, TX, United States

13 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$49,920.0 - $54,080.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Computer Networks Issue Tracking Systems Microsoft Office Peripherals Laptops

Job description

Are you passionate about providing exceptional customer service while solving technical issues? We’re seeking a Desktop Support Technician to deliver white-glove IT support in a professional enterprise environment. This is a hands-on role supporting end users with hardware, software, and workstation issues while ensuring a seamless technology experience.

If you enjoy working directly with users, troubleshooting desktop issues, and delivering outstanding customer service, we’d love to hear from you.

Responsibilities

Provide white-glove, onsite desktop support to end users in a corporate environment
Troubleshoot and resolve Windows hardware, software, and peripheral issues
Install, configure, and support desktops, laptops, monitors, printers, and other IT equipment
Respond to and resolve support tickets while meeting service level expectations
Assist with device deployments, imaging, upgrades, and workstation setup
Support Active Directory account administration, password resets, and user access requests
Document incidents, resolutions, and technical procedures within the ticketing system
Collaborate with other IT teams to resolve complex technical issues
Deliver a professional, customer-focused support experience with excellent communication

Requirements

1+ years of Desktop Support, Help Desk, or IT Support experience
Strong troubleshooting skills for Windows PCs, laptops, and common hardware peripherals
Experience supporting Microsoft Windows and Microsoft Office applications
Familiarity with ticketing systems and IT support best practices
Basic understanding of networking concepts and connectivity troubleshooting
Excellent communication, interpersonal, and customer service skills
Strong organizational skills with attention to detail
Ability to prioritize multiple support requests in a fast-paced environment, * Experience working in an enterprise IT environment
Familiarity with Active Directory, device imaging, and endpoint deployment
Experience supporting Microsoft 365 environments
Knowledge of ITIL or IT service management processes