Scrum Master with experience in Appian and Genesys...

• Facilitate and lead Agile ceremonies including Sprint Planning, Daily Scrums, Backlog Refinement, Reviews, Retrospectives, and Scrum of Scrums.

• Partner with Product Owners to create, prioritize, and refine product backlogs.

• Drive continuous improvement initiatives, remove delivery impediments, and promote Agile best practices.

• Coordinate and manage delivery activities across Appian and Genesys teams, ensuring alignment and successful execution.

• Oversee sprint execution, backlog management, production deployments, and release coordination.

• Act as the primary point of contact for product health, production support, and stakeholder communications.

• Collaborate with business stakeholders, Agile coaches, architects, and leadership teams to ensure successful delivery outcomes.

• Track operational metrics, SLA compliance, security vulnerabilities, and platform governance requirements.

• Identify automation opportunities and drive process optimization initiatives.

• Mentor team members, facilitate knowledge-sharing sessions, and foster a collaborative team culture.

We are seeking an experienced Scrum Master / Delivery Lead with strong Agile delivery expertise, excellent communication skills, and working knowledge of Appian and Genesys platforms., * Strong experience as a Scrum Master or Agile Delivery Lead in enterprise environments.

• Working knowledge of Appian and experience supporting or coordinating Genesys teams.

• Excellent stakeholder management and communication skills.

• Experience managing Agile delivery, production support, release coordination, and cross-team dependencies.

• Strong problem-solving, facilitation, and conflict-resolution abilities.

• Familiarity with DevOps practices, GitHub/Bitbucket, and operational governance processes.

• Experience with SLA management, reporting, and service delivery metrics is preferred.

Desired Attributes

• Strong leadership presence with the ability to influence without authority.

• Highly organized, proactive, and delivery-focused.

• Ability to effectively manage multiple stakeholders and distributed teams.

• Comfortable operating in a fast-paced Agile environment while balancing delivery, support, and operational responsibilities.

The base compensation range for this role in the posted location is:$61087 to $104364

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

Capgemini (New York, NY)

Scrum Master with experience in Appian and Genesys platforms / Contact Centre - Onsite Malvern, PA

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world., Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.