Technology & Information Architectures - Performance & Reliability Engineer

We are seeking a Performance & Reliability Engineer to join our team. The ideal candidate will have strong experience in SRE, DevOps, and production support for high-availability systems and a proven ability to monitor, troubleshoot, and improve reliability and performance across Dotcom applications., * Handle incidents and pager alerts for business-critical applications.

• Identify and resolve issues related to Dotcom applications, services, and resources.
• Monitor system health and performance with attention to SLOs and SLIs.
• Perform system monitoring and log analysis to support incident response.
• Collaborate with developers and QA to resolve deployment defects.
• Ensure compliance with security and change management standards.
• Provide on-call and production support on a 24x7 rotation.
• Act as a technical subject-matter expert for Dotcom technologies and applications.

• 3-5+ years in Site Reliability Engineering, DevOps, or Production Support.
• Experience supporting production systems with high availability requirements.
• Strong understanding of incident response, monitoring, alerting, SLOs, SLIs, and error budgets.
• Basic automation and scripting skills in Python, Bash, or similar.
• Practical understanding of React/Next.js performance concepts.
• Familiarity with GraphQL APIs and common performance issues.
• Ability to troubleshoot end-to-end request flows across frontend and backend.
• Experience working in AWS-based environments.
• Understanding of CDN behavior and caching strategies.
• Exposure to microservices and distributed systems.
• Bachelor of Science in Computer Science, Information Technology, or related field.

Preferred Skills:

• Experience supporting customer-facing, high-traffic web applications.
• Awareness of performance and reliability expectations for retail and eCommerce platforms.
• Exposure to peak traffic scenarios such as sales events and promotions.
• Knowledge of the retail industry.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.