Support Engineer
Intellectt, Inc
United States
2 months ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
Tech stack
Data Security
Monitoring of Systems
Management of Software Versions
Enovia
Job description
Support the 3DEXPERIENCE application in an ITAR-compliant environment. Troubleshoot application, performance, and integration issues while ensuring data security and compliance. Collaborate with business, development, and infrastructure teams to resolve incidents. Monitor system activity, support upgrades and maintenance, and perform root cause analysis to prevent recurring issues.
Requirements
- 3DEXPERIENCE Application Support
- Application Troubleshooting
- ITAR Compliance
- Integration Support
- System Monitoring
- Root Cause Analysis (RCA)
- Patching & Version Upgrades
- Data Security
Required Qualifications
- 5+ years of experience
- Experience supporting 3DEXPERIENCE applications
- Strong troubleshooting and RCA experience
- Experience with system maintenance and upgrades
Additional Skills
- Incident documentation
- Audit and compliance documentation
- Collaboration with business, development, and infrastructure teams
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