Account Support

• Identify potential risks to on-time delivery and work cross-functionally to resolve challenges, ensuring we always deliver on our promises
• Develop a deep understanding of customer needs and act as their internal advocate to ensure a high-quality service experience
• Log claims or complaints, identify root causes with the team, and contribute to continuous improvement and preventative actions

• Support and mentor newer team members by sharing best practices and contributing to a positive, knowledge-sharing environment Reporting directly to the Customer Experience Team Leader. The position will be based in MacGregor’s office in Gateshead, UK., * Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders

• Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences
• Safety is essential in everything we do

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Do you have experience in Salesforce?, You’ll thrive in this role if you are a natural organiser who enjoys keeping things on track and stays customer-focused and confident when communicating with people. You are proactive, solutions-driven, and able to remain calm under pressure while always taking ownership and following things through to completion. As a strong team player, you genuinely enjoy working collaboratively and feel comfortable managing multiple priorities in a busy environment.

If you enjoy solving problems, building relationships, keeping things moving, and being the person who “gets things done” - this could be the perfect role for you.

Ideally you have

• Experience in customer service, sales support, operations, or administration
• Good IT skills including MS Office or Google Workspace
• Strong written and spoken English
• Experience with SAP, Salesforce, ERP, or CRM systems (helpful but not essential)
• Experience in maritime, logistics, engineering, or industrial sectors is a bonus - but not required

MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world’s merchant fleet.

We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

MacGregor - Let’s shape the future together

We’re looking for an energetic, organised, customer-focused Account Support professional to join our growing sales support team in Gateshead. This is not just an admin role. You’ll become a key part of a fast-paced international operation, working closely with customers, sales teams, technical experts, and colleagues across the globe to make sure customers receive outstanding service from enquiry through to delivery.You’ll be the first point of contact for our customers, managing orders from placement right through to delivery and invoicing and supporting with spare parts enquiries. No two days are the same - and you’ll play a vital role in helping customers around the world keep their operations running smoothly., Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.